Kumbi User

Spearheaded the design, implementation, and maintenance of data file management systems, ensuring accurate and efficient storage and retrieval of critical records. Developed and enforced policies and procedures for data file management, including security safeguards and access controls.

Analyzed and researched weekly and monthly reports to identify outstanding issues and recommended adjustments/write-offs to resolve discrepancies. Educated and mentored new and less experienced staff, ensuring accuracy and efficiency in billing and remittance processes.

Conducted telephonic evaluations of patients to gather information for home health care referrals. Determined patient needs and provided accurate and responsive intake to ensure satisfaction and effective transition of care.

Facilitated collaborative communications with referral sources to establish VNS Health services. Coordinated safe and timely transfers of patients from various healthcare facilities to VNS Health care.

Managed inbound phone calls, determined customer needs, and provided service information about VNS Health services.

Handled administrative tasks, customer service, and coordination for patient services.

Currently pursuing a Master's Degree in Industrial-Organizational Psychology. This program focuses on applying psychological principles to the workplace, enhancing organizational effectiveness and employee well-being.

Completed a Bachelor's Degree in English Literature. This program developed strong analytical, critical thinking, and communication skills through the study of diverse literary works.