Mycke Richard Guntijo

Architected and deployed an automated hiring and onboarding pipeline by integrating the HRIS with IT infrastructure to automate provisioning and access. Managed infrastructure and compliance activities, including ISO 27001-related security audit trails, alongside vendor management and team enablement.

Resolved 4,000+ IT tickets to achieve 99% customer satisfaction and improved response times. Implemented API-driven automations for user provisioning and system alerts, while managing system administration across Atlassian, Google Workspace, and Microsoft 365 to maintain 99.9% uptime.

Contributed to an international data project with a major social media network, improving data integrity and user experience. Ranked as a top performer on customer service KPIs, exceeding targets by an average of 15%, while maintaining productivity working remotely.

Performed detailed data annotation and categorization to support machine learning models with 98% data accuracy for subsequent analysis. Collaborated with cross-functional teams to refine annotation guidelines and improve data consistency, supporting development and training of AI-driven solutions.

Provided tiered IT support (1st, 2nd, and 3rd line) for 100+ employees, reducing average resolution time by 20%. Managed workstation maintenance and contributed to network security activities, including data backup routines and firewall configuration.

Activities and societies: Developed product and website development projects (InVision, HTML, JavaScript, SQL, UML, DBM, Bootstrap).

Completed New Media and Web Practices projects using InVision, HTML, JavaScript, SQL, UML, DBM, and Bootstrap, with hands-on experience in web development and database integration.

Activities and societies: CAPES 24-month scholarship; Research Assistant Professor (6 months); usability thesis on responsive design for visual impairments.

Earned an M.Sc. in Computer Science with a CAPES master scholarship, serving as a Research Assistant Professor for 6 months. Thesis focused on the usability of responsive design for people with visual impairments.

Activities and societies: Applied PBL; research at Media Lab / UFG (Laboratory of Research, Development and Innovation in Interactive Media).

Worked on Innovation in Interactive Media, applying Problem Based Learning (PBL) to enhance problem-solving, motivation, collaboration, and communication. Conducted research through the Laboratory of Research, Development and Innovation in Interactive Media (Media Lab / UFG).

Activities and societies: Skills included usability, product development, usability testing, HCI, accessibility, Java, SQL, and C.

Completed a B.S. in Computer Science, gaining foundational knowledge in usability, human-computer interaction, and accessibility. Worked with programming concepts including Java and C alongside SQL for data-related tasks.