Lorna Morby

Reduced annual software and hardware spend by £55k by consolidating tools and streamlining spend. Designed and deployed a company-wide Google Drive backup campaign with clear guidance prompts.

Delivered full onboarding and offboarding processes including training, device setup, and tooling access. Created self-service knowledge base materials and coordinated access to internal systems.

Provided day-to-day support for team systems, internal workflows, and device setup. Authored user-facing documentation and coordinated with teams to resolve common requests.

Supported small business and charity clients with day-to-day operational and systems guidance. Helped improve uptime by delivering internal training and proactive client comms.

Delivered Windows 10 rollout and GDPR compliance with staff guidance and internal documentation. Managed procurement, systems admin, and team support across the business.

Managed over 130 accounts and internal team operations across support delivery and client experience. Conducted performance reviews, created scalable support processes, and led service reviews.

Grade: Distinction

Achieved a Distinction in the GNVQ in Business Studies, demonstrating strong foundational knowledge in business principles and practices. This qualification provided a comprehensive understanding of various business functions.