Ibraheem Alholail
@ibraheemalholail
IT Technician who blends reliable support with data-driven automation.
What I'm looking for
I’m an IT Technician providing 1st and 2nd line IT support to local city councils and NHS teams, resolving incidents and service requests within SLA targets. I configure Windows devices and user permissions using Active Directory and Azure AD, and I deliver service with strong ownership and compliance to ITIL, data protection, and information governance standards.
Alongside support work, I bring a data-focused mindset from building advanced Excel solutions with VBA automation and processing large document datasets into structured reports. I’ve also developed in Python for AI and data visualisation (NumPy, Pandas, SciPy, Matplotlib) and built full-stack JavaScript/HTML/SQL features—so I can troubleshoot quickly and improve systems with automation and clear documentation.
Experience
Work history, roles, and key accomplishments
IT Technician
Delt Shared Services
Provided 1st and 2nd line IT support for city councils and NHS teams, resolving incidents and service requests within SLA targets. Configured Windows devices and permissions using Active Directory and Azure AD, maintaining CMDB records and documentation to support audits and service delivery.
Data Analyst & Admin Assistant
GACA Saudi Arabia
Designed and automated large-scale Excel workflows using advanced VBA to streamline data entry and reporting. Extracted and processed data from thousands of documents with validation and error handling to maintain accuracy and integrity in structured reports.
Mobile Technical Support
EE
Resolved mobile device and network issues for customers using remote troubleshooting and tailored step-by-step guidance based on user proficiency. Worked in a team of 20 to support customers in a fast-paced environment while staying current on device software and EE service options.
Education
Degrees, certifications, and relevant coursework
University of Plymouth
Bachelor of Science (Honours), Computer Science
2021 - 2024
Grade: Upper Second Class
Earned a BSc (Hons) in Computer Science, with coursework including Information Management & Retrieval, Artificial Intelligence, and Algorithms, Data Structures and Mathematics.
Availability
Location
Authorized to work in
Job categories
Skills
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