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Ibraheem Alholail

@ibraheemalholail

Message

IT Technician who blends reliable support with data-driven automation.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can deliver dependable first/second-line IT support within SLA, maintain strong governance, and use data automation to improve reporting and service quality across teams.

I’m an IT Technician providing 1st and 2nd line IT support to local city councils and NHS teams, resolving incidents and service requests within SLA targets. I configure Windows devices and user permissions using Active Directory and Azure AD, and I deliver service with strong ownership and compliance to ITIL, data protection, and information governance standards.

Alongside support work, I bring a data-focused mindset from building advanced Excel solutions with VBA automation and processing large document datasets into structured reports. I’ve also developed in Python for AI and data visualisation (NumPy, Pandas, SciPy, Matplotlib) and built full-stack JavaScript/HTML/SQL features—so I can troubleshoot quickly and improve systems with automation and clear documentation.

Experience

Work history, roles, and key accomplishments

Current

IT Technician

Current

Delt Shared Services

Provided 1st and 2nd line IT support for city councils and NHS teams, resolving incidents and service requests within SLA targets. Configured Windows devices and permissions using Active Directory and Azure AD, maintaining CMDB records and documentation to support audits and service delivery.

ITIL Windows Active Directory Azure AD CMDB Management Troubleshooting

Data Analyst & Admin Assistant

GACA Saudi Arabia

Designed and automated large-scale Excel workflows using advanced VBA to streamline data entry and reporting. Extracted and processed data from thousands of documents with validation and error handling to maintain accuracy and integrity in structured reports.

Excel VBA Automation Data Validation Error Handling Data Extraction Data Processing Spreadsheet UI Design

Mobile Technical Support

Resolved mobile device and network issues for customers using remote troubleshooting and tailored step-by-step guidance based on user proficiency. Worked in a team of 20 to support customers in a fast-paced environment while staying current on device software and EE service options.

Remote Support Mobile Device Support Network Troubleshooting Customer Support Team Collaboration Mobile Software Version Awareness

Education

Degrees, certifications, and relevant coursework

University of Plymouth

Bachelor of Science (Honours), Computer Science

2021 - 2024

Grade: Upper Second Class

Earned a BSc (Hons) in Computer Science, with coursework including Information Management & Retrieval, Artificial Intelligence, and Algorithms, Data Structures and Mathematics.