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Marcus Scott

@marcusscott

I lead IT operations, IoT deployments, help desk improvements, and cloud-based reporting systems.

At EYYA Ltd, I lead IT operations across help desk workflows, IoT infrastructure, procurement, and staff performance. I implemented Jira, improving workflow efficiency, and deployed and maintained more than 1,000 IoT devices across five European countries, reducing system downtime by 25%.

I also led development of an AWS-hosted data reporting web application using Python and built training programmes that improved productivity and customer satisfaction. Previously, I worked as a Technical Specialist, delivering technical solutions, client support, system analysis, and training for non-technical staff.

Experience

Work history, roles, and key accomplishments

IT Manager

EYYA Ltd

Jun 2024 - Mar 2026 (1 year 9 months)

Spearheaded implementation of a Jira help desk ticketing system, reducing issue resolution times. Led cross-functional teams managing IoT infrastructure across 5 countries, achieving a 25% reduction in system downtime.

Jira IoT AWS Python Freshdesk ServiceNow IT Procurement Training Programs Team Leadership Troubleshooting

Technical Specialist

EYYA Ltd

Jun 2021 - Jun 2024 (3 years)

Collaborated with developers and engineers to design software solutions and implemented technical solutions to resolve complex issues. Provided technical training and support to clients and non-technical staff.

Software Development Troubleshooting System Analysis Technical Support Training Client Relations

General Assistant

Palatial Leisure Ltd

Feb 2019 - Apr 2019 (2 months)

Served customers in bingo and bowling environments, replenished stock, and assisted in training new team members. Processed transactions and handled cash and kitchen duties.

Customer Service Stock Management Training Health and Safety Cash Handling

General Assistant

Amazon

Sep 2018 - Jan 2019 (4 months)

Located and extracted merchandise according to work orders, confirmed details, and finalized orders. Updated internal databases and adhered to health and safety standards.

Inventory Management Order Fulfilment Database Updating Health and Safety

Education

Degrees, certifications, and relevant coursework

University of Essex

Bachelor of Science, Computer Science

2015 - 2020

BSc in Computer Science with notable modules including Individual Capstone Project Challenge, Network Engineering, Information Retrieval, Natural Language Engineering, Large Scale Software Systems, and Extreme Programming.