Peter Oyetunji

Delivered end-to-end technical support and implementation for Trade Promotion Management software across enterprise clients and designed Power BI reporting modules that unlocked new revenue and improved client adoption.

Orchestrated office operations, managed correspondence and procurement, and designed reports and visualisations to maintain data integrity and support management decision-making.

Managed stakeholder engagement and delivered functional specifications and interactive prototypes for marketing analytics tools, conducting GAP and SWOT analyses to identify improvement opportunities.

Provided 1st and 2nd line support and proactive monitoring for critical applications, triaging incidents and developing automated alerting to increase uptime and user satisfaction.

Evaluated business requirements and deployed Retain Wallchart and Web Portal solutions, delivering training and tested implementations to improve scheduling and resource tracking.

Provided 1st/2nd level support for loan and portfolio management applications and coordinated a data migration of over 500,000 customer records to facilitate seamless system transitions.

Managed Office 365 user permissions, mailbox migrations and escalations for the EMEA region, resolving over 480 cases in five months and achieving a 4.89/5 CSAT rating.

Managed data operations and performed data administration on application servers to maintain at least 98% monthly availability and resolve technical issues promptly.

Provided technical assistance for computer systems and hardware, led the support team and reduced escalations through proactive incident resolution.

Completed a Bachelor of Science in Computer Science providing foundational knowledge in programming, algorithms, and systems.