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AC@alexcooper
Strategic IT leader with expertise in cybersecurity and AI integration.
United KingdomI am a strategic, hands-on IT leader with over 16 years of experience managing secure and scalable systems across SaaS and SME environments. My proven record in leading IT operations, cybersecurity, and AI-powered automation has been instrumental in driving success for remote-first businesses. Currently, I operate at the Head of IT level, overseeing infrastructure, SOC operations, and AI integrations for a fast-moving SaaS company.
In my current role as IT Operations Manager at ISMS.online, I lead all aspects of IT, focusing on information security. I have successfully built and integrated AI tools using OpenAI and Python, linked our platform with PowerBI for real-time insights, and implemented MDM to manage patching and updates across multiple platforms. My commitment to security is evident through regular threat hunting and incident response, ensuring our systems remain robust and secure.
Throughout my career, I have demonstrated my ability to translate business needs into technical strategies, reduce risk, and modernize infrastructure. I thrive in dynamic environments and am passionate about mentoring teams and supporting stakeholders to achieve their goals.
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Work history, roles, and key accomplishments
ISMS.online
Aug 2022 - Present (3 years 3 months)
Led IT operations, long-term planning, and security strategy for a SaaS company focused on information security. Built and integrated AI tools using OpenAI, Python, and PowerAutomate, including custom GPTs for reporting, analytics, and automation.
Self-Employed
Jan 2008 - Present (17 years 10 months)
Provided computer and phone repairs, server maintenance, and data recovery services. Offered emergency support to businesses and collaborated with cloud/datacenters on hardware fixes and backups.
Secret Linen Store
Feb 2022 - Aug 2022 (6 months)
Managed all IT systems, security, and support, working closely with company directors on business growth planning. Wrote IT and security policies, delivered cyber awareness training, and managed Windows and MacOS environments with Mosyle MDM.
DualEnergy/Smartest Energy
May 2019 - Feb 2022 (2 years 9 months)
Provided 1st/2nd line support for UK and overseas teams, including a full Windows 10 rollout and system reimaging project. Handled network vulnerability scans, reporting, and fixes, and supported backend systems with scripting and SQL.
HIT Training
Jul 2018 - May 2019 (10 months)
Ran service desk operations and planned infrastructure projects, contributing to the company's Cyber Essentials Plus certification. Managed G Suite, MobileIron MDM, and Google Domains, and responded to data breaches.
PAV IT
Feb 2018 - Jul 2018 (5 months)
Worked on urgent support tickets, including outages and VPN issues, supporting customers using O365 and Citrix. Managed remote support, server maintenance, and software installations.
Rocket Marketing Group
Jul 2017 - Feb 2018 (7 months)
Supported AD/VMware environments, antivirus, and ISO9001 compliance, performing security testing for websites and apps. Managed Avaya IP phones and internal network systems.
Degrees, certifications, and relevant coursework
COCertification, Cybersecurity
Obtained the CompTIA Security+CE certification, demonstrating proficiency in cybersecurity fundamentals and best practices.
UBDiploma, Digital Games Production
Completed a program in Digital Games Production, focusing on the development and production aspects of digital games.
UBUndergraduate Study, Computer Science (Games)
Undertook studies in Computer Science with a specialization in Games, building a foundation in computing principles relevant to game development.
CBAccess to Higher Education Diploma, Computing
Completed an Access to HE program in Computing, preparing for university-level studies in the field of computer science.
GCSEs, General Studies
Achieved GCSE qualifications in core subjects including Maths, Science, English, and IT, establishing a strong academic foundation.
Software and tools used professionally
United KingdomYou can contact Alex and 90k+ other talented remote workers on Himalayas.
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