At PROTEL BPO, I supported customers through phone calls, SMS, chat, and email, responding to inquiries and service-related needs.
I also maintained customer information through accurate data entry and followed company policies and processes to provide consistent service.
After being promoted to Quality Analyst, I reviewed and graded customer service calls, prepared quality reports, and supported supervisors with performance monitoring.
At READY CALL CENTER BPO, I handled customer interactions by phone and email and completed data-entry tasks.
