Mya Hill

Developed and executed business strategies, oversaw daily operations, managed budgets and financial reports, led and mentored department heads, maintained client and stakeholder relations, ensured compliance, and analyzed performance metrics.

Delegated tasks, oversaw day-to-day operations, provided invoices, monitored team performance and reported KPIs, motivated team members, resolved conflicts, recognized achievements, and set appointments via CRM.

Provided timely customer service, performed side work and cleaning duties, handled cash, and acted as team lead.

Processed payments, managed the sales floor and dressing rooms, engaged customers to identify needs, made sales, and performed cleaning and closing duties.

Worked in a fast-paced environment, cashed out customers promptly, took orders and checked IDs, handled customer complaints calmly, and answered phone calls.

Answered customer calls and directed them to the correct insurance contact, completed paperwork, met call times, maintained a clean work area, directed calls, set up meetings, and recorded information.

Ongoing training in messaging inbound and outbound leads, client probing, and conversation flow management.

Ongoing certification program in appointment setting and lead generation, covering communication techniques and CRM utilization.

Completed high school education with a focus on Mass Communications.

Holds an ABC License from May 2021 to May 2026.