Open to opportunities

Mwape Chinjala

@mwapechinjala

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Results-driven financial services professional specializing in member advisory and operations.

Malawi

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What I'm looking for

I seek a member-focused role in a collaborative SACCO or financial services team where I can advise members, improve operations, and mentor youth while growing into broader leadership responsibilities.

I am a results-driven financial services professional with over four years of experience in customer service, banking operations, and administrative support. I design tailored financial solutions, ensure regulatory compliance, and drive process improvements to meet performance goals.

My background includes member services, loan processing, database management, and stakeholder engagement across SACCOs and donor-funded projects. I have led youth engagement programs, trained staff and members on digital banking, and implemented systems that improved recordkeeping and operational efficiency.

I contribute actively to professional associations and board-level initiatives, mentoring young members in financial literacy and supporting strategic growth efforts. I bring strong communication, conflict resolution, and project coordination skills to roles focused on member advisory and operations.

Experience

Work history, roles, and key accomplishments

Current

Member Services Consultant

Current

DWASCO SACCO Limited

Apr 2024 - Present (1 year 6 months)

Assess client financial situations to design tailored solutions, maintain electronic member records, resolve complex membership queries, and train members/staff on mobile banking to improve service adoption.

Loan Processing Customer Service Digital Banking Records Management Training & Compliance Stakeholder Engagement

Member Service Assistant

Mslikali SACCO

Feb 2023 - Apr 2024 (1 year 2 months)

Provided member guidance on SACCO policies and products, identified needs to recommend financial solutions, resolved escalated documentation issues, and supported cross-selling to drive product uptake.

Customer Service Loan Documentation Database Management Cross Selling Regulatory Compliance Payments Processing

Temporary Operations & Sales Assistant

There Is Hope

Oct 2022 - Jan 2023 (3 months)

Monitored stock levels, reconciled inventory discrepancies, prepared sales and operational documents, and recommended process improvements that enhanced sales floor efficiency.

Inventory Management Sales Support Process Improvement Documentation Reporting

Projects Development & Administrative Assistant

TEVET Authority

Aug 2021 - Mar 2022 (7 months)

Managed administrative, financial, and technical tasks for donor-funded projects, coordinated deliverables and reports, updated program databases, and implemented efficient filing and reporting procedures.

Project Coordination Donor Reporting Database Management Administrative Support Financial administration

Human Resource Management Assistant

TEVET Authority

Apr 2021 - Aug 2021 (4 months)

Updated HR databases with employee and payroll records, drafted employment documents, assisted onboarding, and maintained organized personnel files to ensure compliance.

HR & Administration Payroll Employee Onboarding Records Management Contract Drafting & Compliance

Education

Degrees, certifications, and relevant coursework

African Bible College

Bachelor of Arts, Business Administration & Christian Leadership

Completed a Bachelor of Arts in Business Administration and Christian Leadership with coursework in business administration and leadership principles.