Tawonga Harawa

TH

Open to opportunities

Tawonga Harawa

@tawongaharawa

Results-driven sales and customer-relations professional with strong data and client-management skills.

What I'm looking for

I seek a role where I can leverage sales, client relationship, and data-analysis skills to drive customer retention and measurable growth within a collaborative, mission-driven team.

I am a results-driven sales and customer relations professional with hands-on experience in client engagement, relationship management, and revenue support. I combine strong communication, negotiation, and presentation skills with data analysis (STATA, Kobo Toolbox, CRM) to identify customer needs, drive retention, and support membership and sales growth.

My background includes roles in member relations, social work, and teaching where I coordinated outreach, conducted monitoring and evaluation, and managed stakeholder relationships. I hold a BA in Psychology (expected 2026) and several certifications in data analysis, M&E, fraud analysis, sales, and CRM, and I bring a commitment to meeting targets and contributing to organizational growth.

Experience

Work history, roles, and key accomplishments

NS

Current

Teacher

Current

Ndirande Hill Progressive Secondary School

Dec 2025 - Present (2 months)

Developed and delivered classroom instruction, organized academic programs, and built trust with students and parents to improve engagement and performance.

Classroom Management Communication Presentation Student Relations Program Coordination Performance Monitoring Stakeholder Engagement

YC

Social Worker

Youth Net for Counseling

Oct 2025 - Dec 2025 (2 months)

Supported community outreach programs, conducted data collection and reporting for project monitoring, and strengthened public engagement.

Community Outreach Data Collection Monitoring & Evaluation Reporting Public Engagement Advocacy

BP

Social Worker

Blantyre Prison

Jun 2025 - Aug 2025 (2 months)

Coordinated support programs, conducted assessments and maintained client records while engaging stakeholders in sensitive environments.

Case Management Stakeholder Engagement Assessments Record keeping Negotiation Interpersonal Skills Program Coordination

PS

Member Relations Officer

Polymed SACCO

Jul 2024 - Aug 2025 (1 year 1 month)

Promoted SACCO products, managed client inquiries and complaints, and supported membership growth initiatives to improve retention.

Customer Service Promotion CRM Complaint Resolution Relationship Management

Education

Degrees, certifications, and relevant coursework

UM

University of Malawi

Bachelor of Arts, Psychology

2022 -

Pursuing a Bachelor of Arts in Psychology at the University of Malawi, expected August 2026.

TR

Training.org

Diploma, Sales and Marketing Management

2026 - 2026

Completed a Diploma in Sales and Marketing Management in February 2026.

NS

Ndirande Hill Secondary School

Malawi School Certificate of Education, General Secondary Education

2017 - 2021

Completed Malawi School Certificate of Education at Ndirande Hill Secondary School between 2017 and 2021.

Tech stack

Software and tools used professionally

Gmail

.NET

Microsoft Excel

Stata

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Tawonga Harawa - Teacher - Ndirande Hill Progressive Secondary School | Himalayas