I seek a role in telecom, customer service or compliance where I can lead onboarding/KYC efforts, apply analytics to improve activation, mentor teams, and grow in data-driven operations.
HLOpen to opportunities
Hamza Laini
@suwedvii
I am a customer onboarding and KYC specialist with six years' telecom experience in data analysis and team leadership.
MalawiWhat I'm looking for
I am a results-oriented customer onboarding and KYC specialist with a BSc in Information Technology and Communication and six years of progressive experience in telecommunications. I combine hands-on KYC operations with analytical skills using SQL, PostgreSQL, Power BI, Python and Tableau.
For five years I have supervised teams, overseeing customer registration, KYC verifications, outbound campaigns and national quality assurance for registrations. I lead training for front-line staff, troubleshoot KYC systems, and perform fraud assessments and compliance reporting.
I championed the KYC-Verified project and routinely administer, analyze and report on customer experience surveys to improve onboarding and activation metrics. I prepare onboarding reports, recommend process improvements, and coordinate cross-functionally to resolve onboarding issues.
I am completing the Google Data Analytics Professional Certificate to strengthen my data analysis capabilities and continue using data to drive customer acquisition, reduce onboarding friction, and support compliance initiatives.
Experience
Work history, roles, and key accomplishments
TP
Current
Customer Onboarding Specialist
Telekom Networks Malawi Plc
Aug 2023 - Present (2 years 1 month)
Led customer onboarding operations, supervising KYC and telesales agents to ensure successful registration and service activation; performed nationwide quality assurance, fraud assessments, and produced onboarding reports to improve acquisition processes.
TP
KYC Officer (Team Supervisor)
Telekom Networks Malawi Plc
Feb 2020 - Jul 2023 (3 years 5 months)
Monitored and assessed SIM registration officials and verified customer identification to ensure KYC compliance with MACRA and company policies; maintained subscriber database accuracy and prepared compliance and audit reports for regulatory and law enforcement requests.
TP
Call Center Agent
Telekom Networks Malawi Plc
Dec 2018 - Feb 2020 (1 year 2 months)
Handled inbound customer calls and emails, resolved complaints, provided product and service information, and documented all interactions per SOPs to maintain service quality and issue resolution.
Education
Degrees, certifications, and relevant coursework
MG
Malawi School of Government
Bachelor of Science, Information, Communication, and Technology
Bachelor of Science in Information, Communication, and Technology completed in 2025 at Malawi School of Government.
IM
International College of Business and Management
ABMA Level 6 Diploma, Computer Engineering
ABMA Level 6 Diploma in Computer Engineering awarded in 2019 by International College of Business and Management.
IM
International College of Business and Management
ABMA Level 5 Diploma, Computer Engineering
ABMA Level 5 Diploma in Computer Engineering awarded in 2018 by International College of Business and Management.
IM
International College of Business and Management
ABMA Level 4 Diploma, Computer Engineering
ABMA Level 4 Diploma in Computer Engineering awarded in 2017 by International College of Business and Management.
AS
As-salam Boys Pvt Secondary School
Malawi School Certificate of Education, Secondary Education
Completed the Malawi School Certificate of Education (MSCE) in 2016 at As-salam Boys Pvt Secondary School.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
MalawiAuthorized to work in
Social media
Job categories
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