Open to opportunities

Veronica Jiya

@veronicajiya

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Qualified Customer Care Specialist with expertise in data management.

Malawi

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What I'm looking for

I am seeking a role that values customer service excellence and offers opportunities for professional growth.

I am a dedicated Customer Care Specialist with over three years of experience in data management, administrative work, and customer service. My journey began with an internship at First Capital Bank, where I honed my skills in handling customer inquiries, processing transactions, and maintaining data integrity. I take pride in my ability to improve customer satisfaction ratings through attentive service and effective problem-solving.

In my most recent role as a Cashier and Satellite Officer at Mphunzitsi Sacco, I managed accounts, processed loans, and ensured accurate financial reporting. My commitment to excellence has earned me a reputation for exceeding expectations, and I have developed tools to streamline operations, such as customer complaints tracking spreadsheets. I am passionate about delivering exceptional service and contributing to team success.

Experience

Work history, roles, and key accomplishments

Cashier and Satellite Officer

Mphunzitsi Sacco

Nov 2021 - Present (3 years 9 months)

Managed customer accounts, processed loans, and conducted credibility checks. Attended to client queries and captured withdrawals in FinFinancial banking systems.

Account Management Loan Processing Customer Service Cashiering Financial Systems Cross Selling

Intern

First Capital Bank

Jan 2020 - Present (5 years 7 months)

Answered incoming telephone calls, took down messages and provided information. Sorted and organized materials such as physical files, tracking spreadsheets and reports. Organized company files and created support system to decrease workload and increase productivity of account managers.

Customer Service Data Entry File Management Microsoft Excel Account Management

Education

Degrees, certifications, and relevant coursework

Veronica Jiya Blantyre

Advanced Diploma, Human Resources Management & Business Management

Completed an Advanced Diploma in Human Resources Management & Business Management, gaining expertise in managing human capital and business operations. This program provided a comprehensive understanding of organizational behavior and strategic management.

Chartered Institute of Marketers

Certificate, Professional Marketing

Obtained a Level 4 Certificate in Professional Marketing, focusing on core marketing principles and strategies. This certification enhanced skills in market analysis, campaign development, and customer engagement.