Open to opportunities

Aaron Ronald Banda

@aaronronaldbanda

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Customer-focused professional with expertise in data-driven decision-making.

Malawi

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a highly motivated professional with over nine years of experience in customer service and client relationship management. My journey has been marked by a commitment to delivering exceptional customer experiences through problem-solving, empathy, and strong communication skills. I have a proven ability to handle complex customer interactions across multiple channels, leveraging CRM tools and data analytics to enhance service efficiency.

Throughout my career, I have developed training materials and conducted workshops to improve customer service standards. My academic background includes a Master's degree in Business Administration and Economics, which has equipped me with a solid foundation in management principles. I am passionate about technology-driven solutions that improve customer satisfaction and operational performance, and I continuously seek opportunities for professional growth and development.

Experience

Work history, roles, and key accomplishments

Current

Consultant

Current

National Bank of Malawi

Feb 2016 - Sep 2023 (7 years 7 months)

Managed a loan portfolio of MWK8.0 Billion, conducted commercial credit analysis, and provided superior customer service to enhance client relationships. Developed competitive product comparisons and submitted monthly returns to management.

Commercial Credit Analysis Relationship Management Data Analysis Customer Service Financial Reporting Research SQL Python SPSS Power BI

Current

Lecturer

Current

Malawi University of Business & Applied Sciences

Aug 2020 - Jun 2022 (1 year 10 months)

Developed customer service training materials and trained over 150 staff members at Blantyre City Council. Engaged students with innovative teaching strategies and conducted extensive research to integrate real-life examples into lectures.

Customer Service Training Development Public Speaking Research Communication Problem Solving Time Management Team Collaboration Critical Thinking

Sales Agent Manager

Kaso Sanitary Chemicals

Apr 2011 - Apr 2012 (1 year)

Spearheaded expansion initiatives and managed a team of sales agents. Closed lucrative sales deals and surpassed annual sales quotas by 30% through effective negotiation and client presentations.

Sales Management Team Leadership Negotiation Sales Presentations Business Development Market Analysis Performance Metrics Strategic Planning Customer Engagement

Education

Degrees, certifications, and relevant coursework

Halmstad University

Master of Science, Business Administration & Economics

2020 - 2022

This Master's programme deepened and broadened my knowledge on understanding and managing business development and change processes from a management perspective.

University of Malawi

Bachelor of Business Administration, Business Administration

2008 - 2011

Courses covered included Strategic Management, Financial Management, Operations Management, and Marketing Management, among others, providing a comprehensive foundation in business administration.