Yonamu Nyirenda
@yonamunyirenda
Experienced customer service leader with a focus on operational excellence.
MalawiWhat I'm looking for
I am a dedicated professional with over 8 years of experience in customer service, sales, administration, and operations management. My journey has equipped me with a robust skill set in team leadership and performance optimization, allowing me to drive operational efficiency and enhance customer satisfaction. I am passionate about leveraging my expertise to contribute to organizational success.
Currently, I serve as the Deputy Chief Executive Officer at Humanity Aid Network, where I support strategic planning and oversee day-to-day operations. My role involves ensuring compliance with internal policies and international standards while promoting stakeholder engagement and financial oversight. I take pride in leading initiatives that foster organizational growth and staff capacity building.
Previously, I held positions at ADMARC LTD and CAMCO Equipment LTD, where I honed my skills in administration, sales, and marketing. My ability to analyze market trends and develop effective strategies has consistently led to revenue growth and improved customer retention. I am eager to bring my leadership and operational expertise to a new opportunity that values innovation and excellence.
Experience
Work history, roles, and key accomplishments
Deputy Chief Executive Officer
Humanity Aid Network
Apr 2023 - Present (2 years 2 months)
Supports the CEO in strategic planning and leadership, oversees operations to ensure compliance with policies, and engages with stakeholders. Contributes to financial oversight and leads initiatives for organizational growth and operational improvement.
Administration Officer
ADMARC LTD
Aug 2024 - Present (10 months)
Responsible for monitoring communication systems, managing day-to-day administrative operations, and coordinating with various departments to ensure efficient business activities. Prepared reports on operational performance and provided recommendations for improvement.
Senior Sales and Marketing Officer
CAMCO Equipment LTD
Mar 2020 - Jul 2023 (3 years 4 months)
Negotiated deals to drive revenue growth, managed brand positioning, conducted market research, and utilized CRM tools. Developed sales strategies and managed sales teams to achieve targets and enhance customer satisfaction.
Team Leader
AIRTEL Malawi Limited
Jan 2018 - Dec 2019 (1 year 11 months)
Supervised sales operations and managed a large team of customer service representatives. Focused on enhancing sales performance, coaching team members, and implementing policies to improve customer experience.
Education
Degrees, certifications, and relevant coursework
Unicaf University-Zambia
Master's Degree, Business Administration
2024 - 2026
Grade: Pending
Pursuing a Master's Degree in Business Administration with a focus on Finance.
Exploits University
Bachelor's Degree, Business Administration
2019 - 2023
Grade: Credit
Completed a Bachelor's Degree in Business Administration, focusing on various aspects of business management and administration.
Lilongwe Technical College
Diploma, Business Management
2015 -
Grade: Credit
Earned a Diploma in Business Management, covering essential business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
MalawiAuthorized to work in
Job categories
Skills
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