MUVUNYI Duke
@muvunyiduke
Experienced customer support and sales professional focused on solving client problems and delivering exceptional satisfaction.
RwandaWhat I'm looking for
I am an experienced customer support and sales professional with a strong ability to solve client problems and ensure every project is optimized for both functionality and exceptional user satisfaction. At PawaTech LTD, I receive tickets, communicate with clients via chats or call, help resolve issues, and log all tickets according to client needs.
Previously, at Fidelis General Supply and Services, I handled sales activities and recorded sales in the book while ensuring customers receive the best services. I also built my photography experience through Frames Studio, where people contacted me for event photos and editing—strengthening my communication, time management, and customer-focused approach.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
PawaTech Ltd
Mar 2025 - Present (1 year 3 months)
Managed customer support tickets by receiving, resolving client issues via chat or calls, and accurately logging all tickets according to each client’s problem.
Sales & Photo Editing
Fidelis General Supply and Services
Aug 2023 - Feb 2025 (1 year 6 months)
Handled sales operations by recording sales in the business book while ensuring customers received the best possible services and support.
Photographer
Frames Studio
Jan 2022 - Aug 2023 (1 year 7 months)
Provided photography services for client events and edited photos through an online portfolio/profile used to receive client bookings.
Education
Degrees, certifications, and relevant coursework
African Leadership University
Bachelor of Software Engineering, Software Engineering
2024 - 2028
Studying a Bachelor's Degree in Software Engineering at African Leadership University from September 2024 to May 2028.
Saint Ignatius High School
Certificate in Photography, Photography
2022 - 2023
Earned a certificate as a best photographer during 2022 to 2023.
Saint Ignatius High School
High School Diploma, General Education
2020 - 2023
Completed high school diploma at Saint Ignatius High School from 2020 to 2023.
DELF Prim (A2) Certification
DELF Prim (A2), French
Completed the DELF Prim (A2) certificate in French.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Job categories
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