Looking for a job

Musta User

@mustauser

Customer Success professional at Alan, handling insurance claims after managing Microsoft business accounts through renewals and adoption.

Spain

Message

What I'm looking for

I’m seeking a remote or hybrid Client Success, Account Management, or Multilingual Sales role in Spain.

At Alan, I assess and process insurance claims, verify coverage and documentation, and explain decisions to members. I also escalate complex cases and maintain records for quality and compliance.

At Microsoft, on behalf of Concentrix, I managed business accounts through onboarding, adoption, and renewal. I supported retention with proactive outreach and tailored account plans, and identified opportunities for upselling and cross-selling.

At Adidas, Ray-Ban, SNIPES, and Decathlon, I served customers across Spain and the Netherlands. My work included consultative product advice, sales, and retail operations; at Decathlon, I led and supported a sales team.

I’m a native English, Spanish, and Dutch speaker, fluent in Arabic, and also speak French. I’m seeking a remote or hybrid Client Success, Account Management, or multilingual sales role in Spain.

Experience

Work history, roles, and key accomplishments

Team Lead, Retail Sales

Decathlon

Led and supported a sales team to achieve performance targets and operational excellence. Fostered teamwork, accountability, and a results-driven culture on the sales floor.

Team Leadership Sales Management Performance Targets Operational Excellence Teamwork

Sales Associate

Adidas

Delivered customer-centric service while representing a global brand and driving sales performance. Managed cashier operations, including cash handling, POS transactions, and payment processing, and supported stock control and visual merchandising standards.

Customer Service Sales Cash Handling POS Stock Control Visual Merchandising

Customer Life Cycle Manager

Microsoft

Managed Microsoft business accounts across the full customer lifecycle, from onboarding and adoption to renewal. Drove renewals and retention through proactive outreach and tailored account plans, identifying upsell and cross-sell opportunities and guiding clients in adopting Microsoft solutions.

Customer Lifecycle Management B2B Account Management Renewals Retention Upselling Cross Selling Microsoft 365 Stakeholder Management

Insurance Claims Handler

Alan

Assessed and processed insurance claims accurately, verifying coverage and documentation in line with policy rules. Communicated empathetically with members to explain decisions and resolve queries, escalating complex cases and maintaining detailed records for quality and compliance.

Claims Processing Insurance Operations Client Communication Documentation Compliance Escalation Management

Sales Assistant

Ray-Ban

Provided premium customer service aligned with a global luxury brand standard. Assisted customers in selecting products tailored to their style and functional needs, and maintained consistent store organization and a polished retail environment.

Customer Service Luxury Retail Product Selection Store Organization

Sales Assistant / Acting Key Lead

SNIPES

Delivered high-quality service in a fast-paced retail environment, driving customer satisfaction and brand loyalty. Advised customers in Dutch and English on product selection, and took on key lead responsibilities informally, supporting colleagues and daily store operations and visual standards.

Customer Service Retail Sales Bilingual Communication Team Support Visual Merchandising