mustafa shafik

I am an experienced Application Support Engineer with strong background in IT infrastructure, system integration, and software quality assurance. I have supported major organizations including Nana, Geidea, and Boehringer Ingelheim, resolving incidents quickly and improving system reliability.

I lead technical escalations, design and execute test plans, and coordinate cross-team efforts to ensure secure and stable operations. I also manage change processes, production deployments, and enforce data center policies to meet KPI and SLA targets.

I build automation and custom solutions using Microsoft Power Platform and Power Automate, and I have hands-on experience with AWS, Azure AD, databases, ERP integrations, and multiple programming languages such as Python, Java, C++, C#, and Dart/Flutter.

I am client-focused, documentation-driven, and committed to continuous improvement, training, and knowledge transfer to increase system adoption and operational efficiency.