mustafa shafik
@mustafashafik
Application Support Engineer focused on IT infrastructure and automation.
What I'm looking for
I am an experienced Application Support Engineer with strong background in IT infrastructure, system integration, and software quality assurance. I have supported major organizations including Nana, Geidea, and Boehringer Ingelheim, resolving incidents quickly and improving system reliability.
I lead technical escalations, design and execute test plans, and coordinate cross-team efforts to ensure secure and stable operations. I also manage change processes, production deployments, and enforce data center policies to meet KPI and SLA targets.
I build automation and custom solutions using Microsoft Power Platform and Power Automate, and I have hands-on experience with AWS, Azure AD, databases, ERP integrations, and multiple programming languages such as Python, Java, C++, C#, and Dart/Flutter.
I am client-focused, documentation-driven, and committed to continuous improvement, training, and knowledge transfer to increase system adoption and operational efficiency.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
Nana | عﺎﻧﻌﻧ
Mar 2024 - Present (1 year 7 months)
Act as technical lead and primary escalation point for complex incidents, design and execute manual and automated tests, and lead change management to improve system reliability and meet SLA/KPI targets.
Application Support Engineer
Geidea
Oct 2023 - Mar 2024 (5 months)
Diagnosed and resolved POS system issues, delivered remote and on-site support and training to merchants, and maintained integrations and documentation to improve system adoption and reduce repeat incidents.
Provided on-site and remote IT support, managed servers and Microsoft 365 applications, and automated workflows with Power Automate to increase operational efficiency and maintain business continuity.
Education
Degrees, certifications, and relevant coursework
Ain Shams University
Bachelor's degree, Bioinformatics
2017 - 2021
Activities and societies: Graduation project: Colon Cancer Stage Detection system; participation in student projects and volunteer leadership roles (Robotech).
Bachelor's degree from the Faculty of Computers and Information Sciences, Bioinformatics department, completed in June 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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