Shady Salah

Troubleshot system issues related to RCM workflows and medical applications within the OASIS hospital management information system. Managed the full RCM cycle, including eligibility checks, approvals, and claims processing, while also installing and configuring Nphies services on cloud and on-premise servers.

Provided comprehensive support for ERP systems in medical insurance, leveraging expertise in Oracle Database, SQL Server, and Oracle Forms & Reports. Developed solutions in Oracle database and SSRS reports to meet business requirements, and extracted data for the insurance department.

Conducted training sessions on various modules including Outpatient, Inpatient, Doctor Desktop, Insurance, and NPHIES. Managed and resolved support requests efficiently using ticketing systems like Central Desktop, and collaborated with developers and vendors to ensure infrastructure met business objectives.

Oversaw daily operations of the Technical Support Team, ensuring efficiency and service excellence. Managed SLAs and workflows to ensure timely resolution of issues, and mentored team members to enhance technical capabilities and service quality.

Installed, configured, customized, and tuned POS systems, including hardware and software components. Managed Tier I & II customer support via a ticketing system, ensuring timely issue resolution, and collaborated with vendors for POS system implementation and upgrades.

Installed, configured, customized, and fine-tuned POS systems across multiple hardware platforms. Managed Tier I & II customer support using a ticketing system, ensuring timely issue resolution, and diagnosed and resolved hardware and software issues.

Studied at the Faculty of Commerce, gaining foundational knowledge in business and financial principles. Completed coursework relevant to commercial practices and economic theories.