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MUSNI NALEEM

@musninaleem

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Dedicated IT Support Engineer with a strong problem-solving track record.

Sri Lanka

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What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges my technical skills.

I am a dedicated IT Support Engineer with extensive experience in providing top-notch technical assistance and problem-solving solutions. Currently, I work at the Ministry of Home Affairs in Sri Lanka, where I have honed my skills in application support, troubleshooting, and system maintenance. My role involves analyzing and resolving software and system issues, ensuring optimal performance, and maintaining detailed documentation of support processes.

Throughout my career, I have demonstrated a commitment to improving efficiency through automation and proactive problem-solving. My technical expertise spans various operating systems, networking protocols, and cloud services, allowing me to effectively support diverse IT environments. I am passionate about leveraging technology to enhance user experiences and ensure the uninterrupted flow of operations in any organization.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

Ministry of Home Affairs

Jul 2021 - Present (3 years 10 months)

Provide technical support to end-users, troubleshoot software and system issues, monitor application performance, and maintain documentation. Automate routine tasks using scripting languages and manage support tickets effectively.

Support Software Troubleshooting Scripting Incident Management Database Management Technical Documentation User Communication Performance Monitoring

Technical Support Engineer

Ministry of Home Affairs

Jul 2019 - Jul 2021 (2 years)

Provided technical support for system maintenance, software implementation, and troubleshooting. Supported Microsoft Office 365, managed IP phone systems, and assisted with audio-video conferencing equipment.

Technical Support Maintenance Microsoft Office 365 Audio Technical Troubleshooting Asset Management Networking

Business Development Executive - IT Services

Lanka Communication Services (Pvt) Ltd.

Jan 2019 - Jul 2019 (6 months)

Managed client relationships and identified potential clients to expand IT services. Analyzed market trends and provided informed advice to clients based on technology strategies and competitive landscapes.

Client Relationship Management Market Analysis IT Services Strategic Planning Technology Business Development Client Services Market Trends

Education

Degrees, certifications, and relevant coursework

University of Colombo

Bachelor of Science, Information Systems

2015 - 2018

Completed a Bachelor of Science in Information Systems, focusing on the integration of technology and business processes. Developed skills in software development, database management, and systems analysis.