Tharusha Rashmitha

TR

Looking for a job

Tharusha Rashmitha

@tharusharashmitha

I resolve Tier 1 and Tier 2 IT issues across Windows systems, hardware, networks, and remote support.

I've supported Ministry of Education workstations as an IT Trainee, resolving Tier 1 and Tier 2 faults including OS crashes, software conflicts, and hardware issues through structured ticket resolution.

I deploy and maintain Windows 10/11 systems, including OS installations, driver updates, preventive hardware maintenance, PC assembly, and peripheral and printer repair.

I also provide remote and live-chat support using AnyDesk and TeamViewer, assist with network cabling and connectivity troubleshooting, and work with Active Directory basics and UPS maintenance.

Experience

Work history, roles, and key accomplishments

ME

IT Trainee — Industrial Support Specialist

Ministry of Education, Higher Education and Vocational Educa

Managed Tier 1 and Tier 2 technical support workflows across ministry workstations, diagnosing and resolving OS crashes, software conflicts, and hardware faults via structured ticket resolution. Executed full system deployment cycles including Windows 10/11 OS installations, driver updates, and preventive hardware maintenance.

Windows 10 11 System Administration Hardware Diagnostics Network Troubleshooting Any Desk TeamViewer Live Chat Ticket Resolution Active Directory PC Assembly Printer Repairs UPS Maintenance

Education

Degrees, certifications, and relevant coursework

EC

ESOFT Metro Campus

Higher National Diploma, Computing

2025 -

Pursuing a Higher National Diploma in Computing, expected to complete in 2025.

EC

ESOFT Metro Campus

Diploma, Information Technology

2024 - 2024

Completed a Diploma in Information Technology in 2024.

NN

NVTI Narahenpita

NVQ Level 4, Computer Hardware & Network Technician

Completed coursework and industrial placement for NVQ Level 4 in Computer Hardware & Network Technician; certification pending.

AV

Asoka Vidyalaya

G.C.E. Advanced Level, General Education

2020 - 2023

Completed G.C.E. Ordinary Level in 2020 and G.C.E. Advanced Level in 2023.

Tech stack

Software and tools used professionally

TeamViewer

Availability

Looking for a job

Location

Sri Lanka

Authorized to work in

Salary expectations

32k+ USD

Social media

Job categories

IT Support Specialist Technical Support Specialist IT Support Technician Help Desk Technician

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