himal eshan

Provide remote Level 0–2 support, resolving end-user issues within 15 minutes and managing ticket lifecycles to ensure SLA compliance. Monitor and maintain Windows file and print servers to sustain operational continuity.

Managed and supported over 800 Windows servers, performing monitoring, patching, upgrades, and backups while resolving Level 0–2 end-user issues within 10 minutes and maintaining ticket communication. Escalated complex incidents with detailed documentation.

Planned, designed, installed, and troubleshot network infrastructure and managed backup and disaster recovery processes to maintain system health and security. Provided remote helpdesk support and monitored servers and workstations.

Led a one-year network restoration project and completed it in six months; designed, installed, and troubleshot LAN infrastructure and managed LAN/WAN security equipment. Delivered infrastructure improvements and operational stability.

Installed, managed, and troubleshot Microsoft and Exchange servers, administered group policy and infrastructure licensing, and maintained backups and asset inventory to support IT operations. Provided end-user support and technical training.

Installed, configured, and administered Windows servers and PCs, maintained the school's network and IT asset inventory, and performed vulnerability scanning and penetration testing. Provided hands-on hardware support and maintenance.

Conducted vulnerability assessments and penetration tests and monitored and mitigated DoS/DDoS attacks and unauthorized access attempts. Supported security monitoring and incident mitigation activities.

UK Diploma in Cloud Computing & Security undertaken at NextGen Campus in Colombo (Reading).

Microsoft Azure Fundamentals (AZ-900) certification covering foundational cloud concepts and core Azure services.

Microsoft 365 Fundamentals (MS-900) certification focused on Microsoft 365 cloud services and concepts.

Microsoft Azure Administrator (AZ-104) certification for administering Azure cloud services and resources.

Modern Desktop Administrator (MD-102) certification covering deployment, configuration, and management of modern desktops.

Microsoft 365 Administrator (MS-102) certification focused on Microsoft 365 tenant and service management.

National Certificate in Computer Network Technician (NVQ Level 4) awarded by the Sri Lanka Vocational Training Authority.

Higher Diploma in Network Administration from Sydney Business School, Sri Lanka focused on network design and administration.

Diploma in Ethical Hacking (DEH) covering practical ethical hacking techniques and vulnerability assessment.

Special Diploma in Network Administration focused on advanced network administration and infrastructure management.

Practical CEH training providing hands-on experience in ethical hacking and penetration testing techniques.

Practical MCSA training focused on Microsoft Certified Solutions Associate topics and hands-on Windows server administration.

Practical CCNA training covering fundamental networking concepts, routing, and switching lab exercises.

Certified Ethical Hacker (CEH v6) certification covering vulnerability assessment, penetration testing, and ethical hacking techniques.

Microsoft Azure Security Technologies (AZ-500) certification covering implementation of security controls and threat protection in Azure.