IAImesh Akalanka
@imeshakalanka
Dynamic IT professional with expertise in technical support and networking.
Sri LankaWhat I'm looking for
I am an IT professional with over 3 years of experience in information technology, specializing in troubleshooting, network solutions, and optimizing IT processes. My journey has been marked by a commitment to continuous learning and innovation, allowing me to deliver exceptional technical support that enhances organizational performance.
Currently, I serve as an IT Support Specialist at Eureka Technology Partners, where I provide support to over 300 end users and manage Office 365 endpoints. My previous roles have equipped me with a strong foundation in network management and project implementation, including significant contributions to network expansion projects and the development of a popular Android app.
Experience
Work history, roles, and key accomplishments
IT Support Specialist (NOC)
Eureka Technology Partners (PVT) Ltd
Aug 2023 - Present (1 year 10 months)
Provided IT support to over 300 end users, including remote support for macOS systems. Managed Office 365 endpoints and email domain configurations while ensuring compliance with organizational policies. Conducted hardware diagnostics and implemented endpoint security measures.
Network/System Support Engineer
Asia Siyaka PLC
Feb 2022 - Mar 2023 (1 year 1 month)
Configured Cisco switches and implemented VLANs while maintaining Active Directory and antivirus endpoint management. Supported third-party vendors in remote troubleshooting tasks and assisted users with Microsoft Office issues.
IT Support Engineer
Centura IT (PVT) Ltd
Feb 2021 - Jan 2022 (11 months)
Reimaged PCs and installed software for optimal performance. Provided network troubleshooting and printer networking solutions, delivering user assistance with hardware and Microsoft Office applications.
Trainee Network Engineer
SK International Holdings
Jul 2020 - Jan 2021 (6 months)
Gained foundational experience in network engineering, assisting in various tasks related to network setup and maintenance under the guidance of senior engineers.
Education
Degrees, certifications, and relevant coursework
ECESOFT Metro Campus
Bachelor of Engineering (Hons), Computer Networking and Cloud Security
2024 -
Currently pursuing a Bachelor of Engineering (Hons) in Computer Networking and Cloud Security, focusing on advanced networking technologies and cloud security practices.
NMNational Institute of Business Management
Higher National Diploma, Network Engineering
2019 - 2021
Completed a Higher National Diploma in Network Engineering, gaining practical skills in network design, implementation, and management.
BABritishway English Academy
Diploma, English Language
2016 - 2018
Achieved a Diploma in English, enhancing communication skills essential for professional environments.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Portfolio
portfolio.comJob categories
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