Open to opportunities

Ashan Shanaka

@ashanshanaka

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Dedicated IT Support Engineer with expertise in networking and troubleshooting.

Sri Lanka

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in IT.

I am a dedicated IT Support Specialist with over a year of hands-on experience in technical support, enterprise networking, and fiber optic infrastructure. My journey has taken me through esteemed organizations such as Brandix, MillenniumIT ESP, and Browns Engineering, where I honed my skills in troubleshooting hardware and software issues, configuring networks, and providing exceptional user support in fast-paced environments.

Throughout my career, I have successfully installed, configured, and maintained various networking devices, ensuring optimal performance and minimal downtime. My role at MillenniumIT ESP involved diagnosing and resolving complex technical issues, while my internship experiences allowed me to work on significant projects like the City of Dreams and Colombo West International Terminal, where I contributed to the deployment of advanced networking solutions. I am passionate about leveraging my expertise in IT and telecommunications to drive innovation and efficiency in a forward-thinking company.

Experience

Work history, roles, and key accomplishments

Network Engineer

MillenniumIT ESP

Dec 2024 - Present (6 months)

Installed, configured, and maintained desktops, laptops, printers, and networking devices across departments. Provided end-user support via phone, email, and collaboration tools such as Microsoft Teams and Slack.

User Support Microsoft Teams Slack Ticketing Systems

Network Engineer

Brandix Centre Of Inspiration

Sep 2023 - Present (1 year 9 months)

Installed, configured, and maintained enterprise-grade network devices including routers, switches, access points, and firewalls. Monitored network health, bandwidth usage, and connectivity issues using tools like PRTG and SolarWinds.

Network Device Configuration PRTG Solarwinds Network Performance Assessments IT Security Collaboration

Network Engineer

Browns Engineering

Jan 2021 - Present (4 years 5 months)

Installed and terminated fiber optic cables (single-mode and multi-mode) for enterprise and industrial network environments. Performed OTDR testing, fiber splicing, and troubleshooting for both backbone and access-level connections.

Fiber Termination Structured Cabling Cable Management

Education

Degrees, certifications, and relevant coursework

Institute of Engineering - Katunayake

Network & Telecommunication Engineering, Network & Telecommunication Engineering

Pursued a comprehensive program in Network & Telecommunication Engineering, gaining expertise in technical support, enterprise networking, and fiber optic infrastructure. Developed strong skills in troubleshooting hardware/software issues, configuring networks, and supporting users.

Unknown School

GCE Ordinary Level, General Studies

Grade: Mathematics - A, English - C

Completed GCE Ordinary Level examinations in 2013, achieving an 'A' grade in Mathematics and a 'C' grade in English. This foundational education provided a strong academic base for further studies.

Unknown School

GCE Advanced Level, Mathematics Stream

Grade: Combined Maths - S, Physics - C, Chemistry - S

Completed GCE Advanced Level examinations in the Maths Stream in 2018. Achieved grades in Combined Maths (S), Physics (C), and Chemistry (S), further developing analytical and problem-solving skills.

Unknown

GCE Ordinary Level, General Studies

Completed the GCE Ordinary Level examination in 2013, achieving an 'A' grade in Mathematics and a 'C' grade in English.

Unknown

Advanced Level, Mathematics Stream

Completed the Advanced Level examination in the Maths Stream in 2018, achieving a 'S' grade in Combined Maths, a 'C' grade in Physics, and a 'S' grade in Chemistry.

Institute of Engineering - Katunayake

National Diploma, Network & Telecommunication Engineering

Studied Network & Telecommunication Engineering, gaining expertise in enterprise networking and fiber optic infrastructure. Developed skills in troubleshooting hardware/software issues and configuring networks.