KSKalhan de Silva
@kalhandesilva
IT Support Engineer skilled in troubleshooting and system administration.
Sri LankaWhat I'm looking for
As an IT Support Engineer at eNerds, I provide exceptional IT support to customers across Australia and New Zealand. My role involves diagnosing and resolving hardware, software, network, and system issues, ensuring minimal downtime for end-users. I prioritize helpdesk requests and assist with software and hardware setups, contributing to a seamless user experience.
Previously, I worked as an IT Analyst at HCL Technologies, where I honed my skills in remote support and problem resolution for hardware, software, and network issues. My experience includes managing Microsoft services, utilizing tools like Azure and Office 365, and collaborating with teams to tackle complex IT challenges. I am currently pursuing further certifications in Azure to enhance my expertise.
Experience
Work history, roles, and key accomplishments
IT Support Engineer (Level 1)
eNerds
Jan 2023 - Present (2 years 6 months)
Provided IT support to customers in Australia and New Zealand, diagnosing and resolving hardware, software, network, and system issues to minimize downtime. Handled helpdesk requests via multiple channels, managed user access, and maintained critical software systems.
IT Analyst
HCL Technologies
Provided hardware, software, and network problem diagnosis and resolution via telephone, email, and chat for customer end-users. Supported remote installation and configuration of client computers, troubleshooting operating systems, and managing Microsoft Services and IT Infrastructure.
Trainee Junior Network Engineer
PWJ Lanka Pvt (Ltd)
Provided remote hardware, software, and network troubleshooting support, including installation and configuration of client computers and software. Managed Microsoft Services, Networking, and IT Infrastructure, while maintaining IT asset inventory and responding to technical inquiries.
Education
Degrees, certifications, and relevant coursework
PUPlymouth University
BSc (Hons) in Computer Networks, Computer Networks
Grade: 2nd Class (Upper Division)
Achieved a 2nd Class (Upper Division) in Computer Networks. Focused on understanding and implementing various network architectures and protocols.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
Interested in hiring Kalhan?
You can contact Kalhan and 90k+ other talented remote workers on Himalayas.
Message KalhanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
