Open to opportunities

Disal Kularathna

@disalkularathna

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Accomplished IT executive with extensive experience in troubleshooting.

Sri Lanka

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What I'm looking for

I am looking for a role that fosters innovation and allows me to leverage my technical expertise while contributing to organizational success.

I am an accomplished IT executive with over 7 years of experience leading transformative initiatives in diverse industries. My expertise lies in troubleshooting and resolving technical issues, particularly with POS machines, servers, and laserjet printers. I excel in aligning IT strategies with organizational objectives, fostering collaboration, and building high-performance teams.

Throughout my career, I have demonstrated a passion for innovation and a commitment to continuous improvement. My experience with the Sri Lanka Air Force has equipped me with valuable skills in networking and cybersecurity. As I navigate complex challenges, I thrive on inspiring teams to exceed expectations and deliver impactful solutions that propel organizations forward in the digital age.

Experience

Work history, roles, and key accomplishments

Engineer - Systems Support

Millennium IT ESP (Pvt) Ltd

May 2025 - Present (2 months)

Provided comprehensive L1/L2 user support and remote assistance for managed infrastructure services. Managed Active Directory user accounts and handled daily service desk support tickets using Summit AI. Configured and maintained O365 Outlook for end-users.

Managed Services Active Directory User Support Service Desk O365 Outlook Configuration

IT Executive

Smart Marine Lanka (Pvt) Ltd

Nov 2024 - Present (8 months)

Managed onboarding and offboarding processes, alongside networking and troubleshooting tasks. Administered Windows servers and configured Outlook mail, ensuring seamless communication. Handled inventory and asset management via ME Service Desk Plus, providing L1/L2 user support and remote assistance.

Onboarding And Offboarding Networking Troubleshooting Windows Server Outlook Configuration Inventory Management Asset Management Active Directory User Support

Intern-Digital Operations

Millennium IT ESP (Pvt) Ltd

Jun 2024 - Present (1 year 1 month)

Managed onboarding and offboarding processes, including inventory and asset management using ME Service Desk Plus. Provided L1/L2 user support, remote assistance, and handled daily service desk tickets via Summit AI. Performed Active Directory user management, MacBook configuration, and laptop hardware repair, including OS installation for Windows and Mac.

Onboarding And Offboarding Inventory Management Active Directory User Support Patch Management Service Desk

IT Executive

Hero Nature Products Pvt Ltd

Dec 2023 - Present (1 year 7 months)

Maintained CCTV camera systems and provided networking and troubleshooting support. Managed the company's website and handled all social media marketing platforms, including Facebook, YouTube, LinkedIn, TikTok, and Twitter. Administered Windows servers and configured Outlook mail.

Networking Troubleshooting Social Media Marketing Windows Server Outlook Configuration

IT Executive

Sri Lanka Air Force

Jan 2020 - Present (5 years 6 months)

Managed networking infrastructure and performed extensive troubleshooting within the IT Department. Applied cybersecurity principles and practices, contributing to the cyber security section as an aircraftman.

Networking Troubleshooting Cybersecurity IT Operations System Administration Network Security

IT Technician

Metropolitan Pvt Ltd

Nov 2018 - Present (6 years 8 months)

Managed and resolved IT-related issues across various machines and systems. Specialized in troubleshooting and repairing laserjet printers, maintaining operational efficiency.

Troubleshooting Machine Repair Printer Maintenance Laserjet Printers IT Support

IT Technician

Sarasa Soft Solutions

Jun 2017 - Present (8 years 1 month)

Performed comprehensive troubleshooting for IT systems and hardware. Successfully resolved issues related to POS machines and servers, ensuring smooth operation.

Troubleshooting

Education

Degrees, certifications, and relevant coursework

Cinec Campus

BSc (Hons) Top-up Degree, Computer Science

Currently pursuing a BSc (Hons) Top-up Degree in Computer Science. Focusing on advanced topics in computer science to complete a bachelor's degree.

Vocational Training Center Dehiwala

Diploma, Computer Hardware & Networking

Completed a comprehensive Diploma in Computer Hardware & Networking. Gained foundational knowledge and practical skills in maintaining computer systems and network infrastructure.

Vocational Training Center Dehiwala

Diploma, Computer Networking Administrator

Obtained a Diploma in Computer Networking Administration. Focused on the principles and practices required for effective network management and administration.