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Shaan UserSU
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Shaan User

@shaanuser1

Technical Support Engineer at TechGates who automated Cisco IOS network validation with Python and Batfish.

Sri Lanka
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At TechGates, I administered Linux and Windows Server infrastructure and supported end-users with connectivity, DNS, VoIP, and application issues. I also secured core networks and deployed and troubleshot VoIP services.

For Net-Assure, my final-year project, I engineered a network auditing and deployment pipeline using Python, Docker, and Batfish to automate validation of Cisco IOS configurations. I also developed an IoT monitoring solution for server rooms and built an enterprise infrastructure home lab with VMware ESXi and GNS3.

Experience

Work history, roles, and key accomplishments

TE

Technical Support Engineer (L1)

TechGates

Jan 2024 - Jan 2025 (1 year)

Administered Linux and Windows Server infrastructure ensuring high uptime, and provided remote technical support for end-users resolving connectivity, DNS, VoIP, and application issues. Secured core networks using enterprise firewalls and routing protocols, and managed IT asset lifecycle and vendor escalations.

Education

Degrees, certifications, and relevant coursework

UT

University of Vocational Technology

B.Tech., Network Technology

2022 -

Grade: First Class, GPA: 3.86/4

Pursuing a B.Tech. in Network Technology (NVQ Level 07) with First Class honors and a GPA of 3.86/4.

CT

College of Technology

Diploma, Information & Communication Technology

2018 - 2020

Completed a Diploma in Information & Communication Technology (NVQ Level 05).

CT

College of Technology

National Certificate, Information & Communication Technology

2017 - 2018

Completed a National Certificate in Information & Communication Technology Technician (NVQ Level 04).

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