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Muskan Goswami

@muskangoswami

Remote IT Help Desk Technician with data administration experience at LULULEMON, resolving discrepancies and maintaining accurate operational records.

Canada

Message

What I'm looking for

I'm seeking remote IT help desk work where I can support users, investigate issues, and explain solutions clearly.

At LULULEMON, I maintained operational data and records for receiving, shipping, and inventory, using Microsoft Excel to organize and review information. I investigated discrepancies and worked with internal teams to share updates and resolve operational issues.

As a Cashier / Customer Service Representative at SPICY BAR AND GRILL and a Customer Service Representative at SUBWAY, I answered customer questions, entered orders accurately, and communicated requests to team members. I also followed established procedures and maintained transaction information.

My education in Computer Networking and System Technician at CANADORE COLLEGE gave me a foundation in computer systems, networking concepts, and technical troubleshooting. I'm seeking remote IT help desk work where I can support users, investigate issues, and explain solutions clearly.

Experience

Work history, roles, and key accomplishments

Cashier / Customer Service Representative

Spicy Bar and Grill

Mar 2026 - Aug 2026 (5 months)

Provided professional customer service, accurately entered orders, and handled multiple customer requests in a fast-paced environment. Communicated issues clearly to kitchen and management teams.

Customer Service Order Entry Communication Skills Multitasking Teamwork Documentation

Data Administrator – Receiving & Shipping

Lululemon

Jan 2021 - Jan 2026 (5 years)

Maintained accurate operational data and records, performed high-volume data entry, and used Microsoft Excel extensively to manage operational information. Identified data discrepancies and worked with internal teams to resolve issues.

Excel Microsoft Office Data Entry Data Accuracy Documentation Record Maintenance Issue Identification Problem Solving Teamwork Time Management

Customer Service Representative

Subway

Jul 2025 - Dec 2025 (5 months)

Assisted customers with orders, answered questions, and resolved basic concerns. Maintained accuracy during high-volume periods and adapted quickly to procedures and systems.

Customer Service Order Entry Communication Skills Problem Solving Adaptability Teamwork

Education

Degrees, certifications, and relevant coursework

Canadore College

Diploma, Computer Networking and System Technician

Pursued a Computer Networking and System Technician program, gaining knowledge in computer systems, networking concepts, technical problem-solving, and troubleshooting.