Nicole Itable
@nicoleitable
Customer-focused IT support and production specialist with sales experience and strong technical troubleshooting skills.
What I'm looking for
I am an IT systems diploma graduate and Valedictorian with hands-on experience in technical support, production operations, and customer-facing sales roles. I combine technical aptitude with strong communication and interpersonal skills to deliver reliable solutions.
In production roles I operated DTF machinery, coordinated schedules, managed shipping & receiving, and performed quality inspections to ensure timely, accurate deliverables. I built relationships with key customers and increased average order size by aligning product recommendations to customer needs.
In retail and service positions I handled customer inquiries across phone, email, and in-person channels, resolved complaints promptly, and maintained high standards in cash handling and inventory management. I document technical problems and summarize solutions in clear reports.
I hold IT certifications including Cisco CCNA modules and I seek roles where I can apply technical troubleshooting, production coordination, and customer service strengths to improve operations and client satisfaction.
Experience
Work history, roles, and key accomplishments
DTF Machine Operator
Budget Promotion
Sep 2022 - Dec 2025 (3 years 3 months)
Operated DTF and production equipment, coordinated project schedules, and ensured timely, accurate completion of products while increasing average order size through customer needs assessment.
Handled customer inquiries and complaints across phone, email, and in-person channels, managed inventory and operated document-finishing and digital production printers to support store operations.
Cashier & Server
Adobo Experience
May 2021 - Mar 2022 (10 months)
Provided front-line service, processed payments with 99.9% cash handling accuracy, and maintained organized workspaces to support efficient restaurant operations and repeat business.
Education
Degrees, certifications, and relevant coursework
Bow Valley College
Diploma, Information Technology Systems
2019 - 2022
Grade: Valedictorian
Completed an IT Systems diploma focusing on technical support, troubleshooting, and technical report summarization; graduated as valedictorian.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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