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Mushahida Taj

@mushahidataj

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I drive B2B revenue growth through client retention, pipeline management, and strategic upselling.

India

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What I'm looking for

I'm looking for a sales or relationship management role where I can grow revenue, strengthen client retention, optimize pipelines, and use data-driven reporting to improve customer and business outcomes.

I've driven revenue growth and customer retention across B2B and service-based businesses, most recently as a Relationship Manager at Meadowkart Private Limited. I managed a pipeline of 2,000+ active clients, improved retention by 25%, and contributed to 15% month-on-month revenue growth through strategic account management.

At Hotelzify Private Limited, I acquired 300+ new clients and generated 10 lakhs in annual revenue while improving lead-to-conversion by 30%. I also increased market penetration by 20% and built client relationships that delivered 40% repeat business.

My earlier quality and training roles at Cultgear, VAHAK, Sorting Hat Technologies, and Rupeek strengthened my approach to process optimization, root cause analysis, KPI reporting, and customer experience improvement. I use data, coaching, and structured corrective actions to improve performance and deliver measurable results.

Experience

Work history, roles, and key accomplishments

Relationship Manager

Meadowkart Private Limited

Nov 2024 - Nov 2025 (1 year)

Improved customer retention by 25% through proactive engagement and renewal management. Closed repeat business worth 13 lakhs by upselling tailored solutions and contributed to 15% month-on-month revenue growth.

Customer Retention Upselling Cross Selling KPI Analysis Sales Reporting Strategic Account Management Pipeline Management

Sales Manager

Hotelzify Private Limited

Sep 2023 - Jun 2024 (9 months)

Achieved 20% increase in market penetration within 9 months and acquired 300+ new clients, generating 10 lakhs in annual revenue. Improved lead-to-conversion ratio by 30% through refined sales strategies.

Sales Strategy Client Acquisition Lead Conversion Market Penetration Customer Relationship Management

Quality Trainer

Cultgear Private Limited

Apr 2023 - Aug 2023 (4 months)

Reduced quality errors by 35% by designing structured training programs and improved trainee certification success rate to 95%. Performed root cause analysis on quality defects and developed SOPs and assessments.

Training Root Cause Analysis CAPA SOP Development Quality Assurance KPI Alignment

Quality Analyst

Epictus Solution India Pvt Ltd (VAHAK)

Aug 2022 - Apr 2023 (8 months)

Reduced operational defects by 20% through root cause analysis and improved customer satisfaction scores by 15%. Enhanced audit readiness through optimized QA documentation.

Root Cause Analysis Quality Assurance Customer Satisfaction Audit Readiness Documentation

Quality Analyst

Sorting Hat Technologies Pvt Ltd

Jul 2020 - Aug 2022 (2 years 1 month)

Increased productivity by 18% by identifying process inefficiencies and improved service quality through calibration and quality trend analysis. Performed root cause analysis on quality defects and recommended corrective actions.

Process Improvement Root Cause Analysis Quality Analysis Calibration Trend Analysis

Quality Analyst

Rupeek Fintech Pvt Ltd

Dec 2018 - Jun 2020 (1 year 6 months)

Improved quality metrics by 22% via feedback analysis and corrective actions. Monitored and evaluated customer interactions and collaborated with teams to improve agent performance.

Quality Metrics Feedback Analysis Customer Interaction Monitoring Coaching Compliance