muse Mwenya

I am a motivated and friendly customer service professional with over five years of experience in delivering exceptional service and resolving customer concerns. My journey in customer service has equipped me with strong communication, problem-solving, and multitasking skills that I leverage to contribute to the success of my team and organization.

In my most recent role as a Customer Service Representative at Tropikal Brands Company, I successfully planned and executed impactful campaigns using CRM tools, collaborated with cross-functional teams, and managed daily CRM campaigns to maintain high-quality standards. My ability to balance a steady pace of inbound calls while demonstrating conflict resolution skills has been key to ensuring customer satisfaction and retention.

Throughout my career, I have consistently met or exceeded performance goals, participated in training programs to enhance my skills, and maintained a positive attitude in fast-paced environments. I am eager to bring my expertise in customer service to a new role where I can continue to grow and make a meaningful impact.