I've supported employees at Health Advocate with health insurance, eligibility, enrollment, claims, provider, and plan-related questions. I research complex issues with health plans, carriers, and internal teams while documenting resolutions in Salesforce.
At Community Health Systems, I verified insurance eligibility, benefits, coverage limitations, authorizations, and patient financial responsibility for radiology services. I used payer portals and carrier outreach to resolve discrepancies and provide accurate benefit information.
I also prepared patient estimates and explained deductibles, copayments, coinsurance, and estimated balances. I work accurately in high-volume queues while meeting documentation, quality, HIPAA, and turnaround-time standards.
