At Affirm, I manage Workday benefits cases for U.S. and EMEA employees, researching and resolving eligibility, enrollment, coverage, and leave inquiries. I coordinate with People Tech, Payroll, and benefit vendors, and investigate file-feed exceptions to correct enrollment discrepancies.
At OrthoVirginia, I administered health and welfare benefits for approximately 2,200 employees, including carrier billing and reconciliation, enrollment support, and medical plan implementation testing in Workday. Earlier, at the U.S. Office of Personnel Management, I reviewed FEHB and PSHB materials against federal guidance; at Kaiser Permanente, I resolved complex health plan cases and documented outcomes in Kana.
