Looking for a job

Mary Maina

@marymaina4

Message

I streamline healthcare billing, patient coordination, and HIPAA-compliant virtual administration for U.S. providers.

Kenya

Message

What I'm looking for

I'm looking for a healthcare support role where I can improve billing workflows, coordinate compassionate patient care, maintain accurate EMR records, and uphold HIPAA compliance.

I've supported U.S.-based healthcare providers at Banner Health Clinic and Oak Valley Health through billing workflows, patient coordination, intake, scheduling, and HIPAA-compliant EMR documentation.

At Banner Health Clinic, I verified insurance coverage, supported billing inquiries, and maintained 97% documentation accuracy. My work helped reduce claim submission delays by 28%, billing-related errors by 35%, and no-show rates by 25%.

At Oak Valley Health, I coordinated compassionate mental health patient support, improving follow-up appointment compliance by 40% and reducing missed contacts by 33%. I also supported behavioral health billing reconciliation with a 95% insurance claim approval rate.

I'm also a registered nurse and part-time medical educator, bringing direct clinical experience, patient education, and nursing instruction to virtual healthcare support. I work across DrChrono, Athenahealth, SimplePractice, and TherapyNotes while protecting sensitive patient information.

Experience

Work history, roles, and key accomplishments

Current

Medical Educator / Clinical Instructor

Current

Mount Kenya University

Jan 2024 - Present (2 years 9 months)

Delivered competency-based training in nursing and allied health sciences to classes of up to 40 students. Developed lesson plans and assessment tools aligned with national TVET standards.

Curriculum Development Clinical Training Student Assessment Mentorship Nursing Education

Medical Virtual Assistant

Banner Health Clinic

Feb 2024 - Jun 2026 (2 years 4 months)

Managed patient calls, billing workflows, and EMR documentation, achieving 97% documentation accuracy and a 35% reduction in administrative delays. Reduced claim submission delays by 28% and no-show rates by 25%.

Medical Billing Insurance Verification EMR DrChrono AthenaHealth Patient Intake HIPAA compliance Appointment Scheduling Call Handling

Medical Virtual Assistant - Mental Health Patient Care Coordinator

Oak Valley Health

Apr 2021 - Jan 2024 (2 years 9 months)

Provided administrative and care coordination support to mental health patients, contributing to a 40% improvement in follow-up appointment compliance. Achieved a 95% insurance claim approval rate for mental health CPT codes.

Mental Health Support Care Coordination Billing Reconciliation EMR Patient Outreach HIPAA compliance Empathetic Communication

Registered Nurse | Medical-Surgical & Outpatient Services

Kenyatta National Hospital

Feb 2021 - Mar 2023 (2 years 1 month)

Delivered comprehensive nursing care to 25-35 patients per shift, ensuring safe, patient-centered care. Conducted assessments, administered medications, and educated patients on disease management.

patient assessment Medication administration Care Planning Patient Education Emergency Response Infection Control Mentorship