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Muritala Funke

@muritalafunke

IT Support Technician at The Romero Catholic Academy resolving hardware, software, and network issues across 1st and 2nd line support.

United Kingdom

Message

At The Romero Catholic Academy, I deliver 1st and 2nd line support, resolving hardware, software, and network issues. I also administer Active Directory and support Microsoft 365 applications, including Outlook and Teams.

I install and configure IT equipment, troubleshoot Wi-Fi and LAN connectivity, and provide remote desktop support. I’ve also identified recurring technical issues and implemented solutions to reduce repeat incidents.

My IT Technician Traineeship at IT Career Switch Ltd gave me hands-on training in IT support, networking, and system administration. I hold CompTIA A+ and Microsoft Azure Fundamentals (AZ-900) certifications.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

The Romero Catholic Academy

Sep 2023 - Present (3 years 1 month)

Delivered 1st and 2nd line support, resolving hardware, software, and network issues. Administered Active Directory, supported Microsoft 365, and contributed to IT projects.

Active Directory Microsoft 365 hardware troubleshooting Networking Remote Desktop Support Windows Incident resolution

Support Worker

Cygnet Healthcare & UnityJ Care Service Ltd

Nov 2021 - Jun 2023 (1 year 7 months)

Delivered person-centred support in a fast-paced environment, requiring strong problem-solving and decision-making skills. Communicated effectively with individuals from diverse backgrounds and managed high-pressure situations.

Problem Solving Communication Skills Documentation Teamwork Attention To Detail

Customer Care Representative

DWT Store

Aug 2020 - Oct 2021 (1 year 2 months)

Managed high-volume customer enquiries across multiple channels, delivering timely and effective resolutions. Diagnosed and resolved customer issues, escalating complex cases to appropriate teams.

Customer Service Problem Solving Communication Skills Documentation Escalation Management

Industrial Training Placement

LASUCOM Nig.

Apr 2019 - Sep 2019 (5 months)

Supported medical and nursing students during anatomy practical sessions and assisted in laboratory-based learning. Collaborated with postgraduate researchers on academic and research activities.

Laboratory Skills Attention To Detail Analytical Thinking Research Support