MATTHIAS OGEGE
@matthiasogege
I troubleshoot software, hardware, and networks, delivering customer-first technical support and cybersecurity readiness.
United KingdomWhat I'm looking for
I’m a Technical Support Specialist with over 6 years of experience troubleshooting software, hardware, and network issues to deliver excellent customer support. I’m skilled at managing technical inquiries, diagnosing complex problems, and providing customer-oriented solutions that enhance user experience and drive satisfaction.
In my IT Officer roles, I’ve monitored computer system performance, completed routine backups, and managed Active Directory and Microsoft Office 365. I support, install, and maintain both physical and virtual network servers and appliances, handle onboarding for new staff, and troubleshoot system failures or bugs to restore functionality quickly.
I also bring a strong cybersecurity focus, with training in Cyber Security (ISC In view), Cyber Security (CISCO In view), and a Cyber Security Professional Certificate track. I implement IT policy and network security, manage server operations (including file servers and VMware environments), and support disaster recovery/backup and regular upgrades—while maintaining high service standards.
Experience
Work history, roles, and key accomplishments
Junior Technical Support Specialist
Bere-Mont Group Nigeria Limited
Jan 2023 - Present (3 years 5 months)
Provided technical support by troubleshooting software, hardware, and network issues, delivering remote customer assistance, and resolving incidents to restore service. Managed routine backups, monitored computer system performance, and supported operating systems and network connectivity (VPN/DNS/DHCP).
IT Officer (Customer Support)
Kwikorder Autos
Jan 2018 - Jan 2024 (6 years)
Delivered onsite and remote customer support by configuring computers, diagnosing software/hardware problems, and troubleshooting network issues. Set up virtual meetings and supported e-marketing and digital marketing activities, while maintaining ICT exam lab readiness and documentation.
IT Officer & Document Controller
Global Lifting And Engineering Services Nigeria Limited
Jan 2022 - Jan 2023 (1 year)
Implemented IT policies, designed and administered networks, and supported server and application installation/integration to maintain stable operations. Conducted monitoring and testing for network weaknesses, supported third-party applications, and performed user/account setup on company platforms.
Mathematics & Computer Sci Teacher
Rukpokwu Community Secondary School
Jan 2020 - Jan 2021 (1 year)
Taught Mathematics and Computer Science, preparing lesson materials, delivering instruction, and marking assessments. Managed time effectively for lesson planning, test marking, and ongoing student evaluation.
Education
Degrees, certifications, and relevant coursework
Auchi Polytechnic, Auchi
Higher National Diploma, Statistics
Completed a Higher National Diploma (HND) in Statistics.
Auchi Polytechnic, Auchi
National Diploma, Ubiquity/Wireless Access Point Devices Management
Completed a National Diploma (ND) in Ubiquity/Wireless Access Point Devices Management, including network and network security management.
Coursera
Google IT Support Professional Certificate, IT Support
Completed the Google IT Support Professional Certificate program, covering IT support, troubleshooting, and server/network fundamentals.
INGRYD
Cyber Security Professional Certificate, Cyber Security
Completed a Cyber Security Professional Certificate from INGRYD.
CompTIA
CompTIA A+ (220-1001) Cert Prep, IT Support
Completed CompTIA A+ (220-1001) Cert Prep, including core hardware and troubleshooting topics.
Fortinet
Fortinet NSE Level 1 Network Security Associate, Network Security
Completed Fortinet NSE Level 1 Network Security training.
Fortinet
Fortinet NSE Level 2 Network Security Associate, Network Security
Completed Fortinet NSE Level 2 Network Security training.
Fortinet
Fortinet NSE Level 3 Network Security Associate, Network Security
Completed Fortinet NSE Level 3 Network Security training.
Certificate in Digital Marketing and E-commerce, Digital Marketing and E-commerce
Completed the Fundamentals of Digital Marketing and E-commerce certificate from Google.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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