Oshoike Jefferson Uloko
@oshoikejeffersonulok
IT Support professional at Home Group Limited, resolving first-line incidents and practising Active Directory in a home lab.
United KingdomWhat I'm looking for
At Home Group Limited, I deliver first-line customer support, investigate and escalate incidents against SLA requirements, and maintain GDPR-compliant records. In the internal 1st Line IT Support shadowing programme, I gained insight into service desk operations and supported Jira Service Management training.
As a volunteer at People & Choices Ltd, I led day-to-day technical support across Windows and Active Directory, helping resolve hardware, software, network and access issues. I also built an Active Directory home lab with Windows Server to practise account administration, Group Policy and troubleshooting.
Experience
Work history, roles, and key accomplishments
Housing Concierge
Home Group Limited
Jun 2023 - Present (3 years 4 months)
Delivered first-line customer support in a high-volume environment, investigating, prioritising and escalating incidents in line with SLA requirements. Maintained accurate digital records and produced incident reports for operational teams, ensuring GDPR compliance.
Technical Support & IT Operations (Volunteer)
People & Choices Ltd
May 2025 - May 2026 (1 year)
Led day-to-day technical support and IT operations, resolving hardware, software, network, connectivity and access issues via remote desktop tools on Windows 10/11 and Active Directory. Managed incidents from identification to resolution, prioritising critical issues and escalating to external vendors or specialist teams.
Marketing Executive
Wazobia FM
Oct 2020 - Apr 2023 (2 years 6 months)
Delivered 40% year-on-year revenue growth through client acquisition, relationship management and targeted advertising. Led the launch of a new branch office and managed its team, and provided first-level technical support for branch systems and equipment.
Retail Sales Officer
Northwest Petroleum & Gas Company
Jan 2020 - Oct 2020 (9 months)
Handled customer transactions, enquiries and complaints accurately. Maintained sales records and supported reconciliation.
Business Development Officer
Living Brands Integrated Projects Ltd
Sep 2017 - Jan 2020 (2 years 4 months)
Gathered client requirements, prepared proposals and coordinated projects with stakeholders, suppliers and contractors. Applied stakeholder, gap, process and root-cause analysis to solve problems, including coordinating two school science projects.
Chargeback & Settlement Officer
UBA Group
Sep 2015 - Sep 2017 (2 years)
Resolved customer tickets and transaction disputes within strict SLA and compliance frameworks using Finacle, Excel and SQL. Supported ATM reconciliation and POS operations.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Political Science and Public Administration
2009 - 2014
Bachelor of Science in Political Science and Public Administration from the University of Benin, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
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