Manish Kunder

I am a Customer Success leader with over 10 years of experience helping SMBs and enterprise businesses scale effectively. Currently, I serve as the Head of Customer Success & Growth at Froogal, where I have streamlined SOPs across operations and customer success, ensuring consistent performance across both India and US markets. My role involves training cross-functional teams and leading end-to-end project implementations that guarantee high client satisfaction.

Previously, I was the Vice President of Customer Success at Hashtag Loyalty & Thrive, where I played a pivotal role in establishing the Success, Support & Onboarding team. I introduced a DIY onboarding process that reduced turnaround time by 70% and developed a comprehensive Help Center for merchants, which resulted in a 50% reduction in ticket volume. My strategic approach to understanding customer personas has significantly boosted order volume and enhanced the overall merchant experience.

In addition to my professional journey, I founded a startup in 2018, securing funding through capital raising efforts and developing a website to enhance our online presence. My passion for customer success is matched by my ability to forge trusted relationships, both with clients and internal teams, ensuring operational processes are streamlined and effective.