Open to opportunities

Mundi rka

@mundirka

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Motivated customer support professional with over 10 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a remote role that values communication and teamwork.

I am a motivated and tech-savvy customer support professional with over 10 years of experience delivering exceptional service across diverse industries. My journey has equipped me with strong communication skills and a knack for conflict resolution, allowing me to ensure seamless and positive client experiences. I thrive in collaborative environments and am adept at managing multiple tasks efficiently.

Throughout my career, I have honed my abilities in remote customer support, utilizing various CRM tools and software such as Zendesk and HubSpot. My recent role at Alla Tattoo involved handling all client communication and managing appointment bookings, where I resolved conflicts quickly and diplomatically. I also have experience in the hospitality sector, where I ensured a welcoming environment for guests while managing reservations and internal communication.

My educational background includes a Bachelor of Psychology & Art, which complements my professional skills by enhancing my understanding of client needs and behaviors. I am now seeking a remote customer service or support representative role where I can leverage my experience and skills to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Hostess / Administrator

Bow & Stern

Jan 2024 - Present (1 year 6 months)

Managed restaurant reservations and waitlists using digital platforms. Greeted and guided guests, ensuring a welcoming environment. Supported front desk administration and internal communication.

Restaurant Reservations Internal Communications Waitlist Management

Customer Support & Administrator

Alla Tattoo

Jan 2023 - Present (2 years 6 months)

Handled all client communication via phone, email, and messages. Managed appointment bookings, scheduling, and changes, while resolving conflicts and client concerns quickly and diplomatically. Supported daily operations and organized digital files.

Client Communication Appointment Management Conflict Resolution Customer Support Phone Support

Freelance Customer Support Assistant

Self-Employed

Jan 2022 - Present (3 years 6 months)

Provided online customer support for small businesses via email and chat. Handled scheduling, FAQ replies, and follow-up communication. Worked independently using Google Workspace and booking platforms.

Customer Support Email Support Chat Support Scheduling Google Workspace Independent work

3D Animator / Production Assistant

Mainframe Studios

Jan 2021 - Present (4 years 6 months)

Collaborated in a fast-paced team to meet strict project deadlines. Coordinated virtual meetings and maintained schedules. Organized files and administrative documentation, providing remote support.

3D Animation Team Collaboration Scheduling Administrative Support Remote Support File Organization

Customer Service Representative

Canadian Tire

Jan 2015 - Present (10 years 6 months)

Delivered high-quality in-person customer service. Assisted with merchandise restocking and product information. Trained in upselling and maintaining store appearance.

In Person Customer Service Product Upselling Customer Relations