MUKUND NARAYAN
@mukundnarayan
Experienced Sr. Desktop Support Engineer with strong troubleshooting skills.
IndiaWhat I'm looking for
I am a dedicated IT professional with over 7 years of experience in desktop support and technical troubleshooting. Currently, I serve as a Senior Desktop Support Engineer at Progressive InfoTech Private Limited, where I have honed my skills in managing multi-platform environments and providing exceptional support to clients. My expertise includes server management, network planning, and implementation, ensuring that all technical issues are resolved efficiently and effectively.
Throughout my career, I have been recognized for my contributions, receiving awards for 'Best Team Player' and 'Client Satisfaction' at Progressive InfoTech. I have a proven track record of handling desktop issues, providing second-level support, and managing installations of various software and hardware systems. My ability to communicate effectively with clients and vendors has been instrumental in maintaining strong relationships and ensuring high levels of client satisfaction.
In addition to my technical skills, I am passionate about education and have founded Shrinidhi Computer Class, where I provide computer education and certification programs. I am always eager to learn and grow in my field, and I look forward to new challenges that will allow me to leverage my skills and experience to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Founder
Shrinidhi Computer Class
Aug 2017 - Present (7 years 10 months)
Founded and managed a computer education center, providing training and certification in various computer courses including DCA, ADCA, TALLY, HARDWARE, and NETWORKING. Developed curriculum and delivered instruction to students.
L2 Desktop Engineer
Wipro Infotech
Dec 2013 - Jan 2017 (3 years 1 month)
Served as an L2 Desktop Engineer for the client PricewaterhouseCoopers Private Limited. Provided technical support in a multiple domain architecture environment, troubleshooting issues with SCCM and managing LAN/WAN devices. Supported mobility products like BlackBerry, iPhone, and iPad.
Sr. Desktop Engineer
Progressive Infotech Private Limited
Oct 2012 - Oct 2012 (0 months)
Worked as a Sr. Desktop Engineer for the client ITC Ltd. Provided onsite client service support for desktop and IT infrastructure in a multiple domain architecture environment. Troubleshot issues using VNC, RDP, and NetMeeting, and managed LAN/WAN devices.
Sr. Desktop Engineer
Progressive Infotech Private Limited
Aug 2008 - Oct 2010 (2 years 2 months)
Served as a Sr. Desktop Engineer for the client Larsen & Toubro Limited. Provided onsite client service support for desktop and IT infrastructure. Troubleshot issues using VNC, RDP, and NetMeeting, and managed LAN/WAN devices.
Desktop Support Engineer
Team Computers Private Limited
Mar 2007 - Aug 2008 (1 year 5 months)
Provided onsite client service support for desktop and IT infrastructure at Honda Siel Car India Ltd. Troubleshot issues using VNC, RDP, and NetMeeting, and managed LAN/WAN devices. Communicated with vendors for support and procurement.
Desktop Support Engineer
Team Computers Private Limited
Mar 2007 - Aug 2008 (1 year 5 months)
Supported Times Business Solutions Limited (TBSL) by installing, configuring, and troubleshooting Microsoft Outlook and Outlook Express. Resolved Windows-related issues and managed LAN/WAN devices.
Education
Degrees, certifications, and relevant coursework
Jetking
Diploma, Hardware & Networking
Completed a diploma program focusing on hardware and networking. Gained technical expertise in troubleshooting, installations, and support functions.
VBS Purvanchal University
Bachelor of Arts
Pursued a Bachelor of Arts degree. Details regarding the field of study are not specified.
Availability
Location
IndiaAuthorized to work in
Job categories
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