Sudhansu Kumar
@sudhansukumar
Windows System Engineer specializing in Windows Server administration and 24/7 datacenter support.
IndiaWhat I'm looking for
I am a Windows System Engineer with extensive hands-on experience administering Windows Server environments (2016/2019/2022), Active Directory, GPOs, DNS, DHCP, WSUS and incident management in 24x7 datacenter and enterprise support models. I consistently manage AD administration, server troubleshooting (including BSOD and memory dump analysis), patch management, VPN and endpoint/security tooling while meeting SLA-driven ticketing requirements.
I have worked across multiple IT service and client environments in Bangalore, delivering desktop and end-user support, server administration, WDS/MDT deployment basics, IIS/Citrix familiarity and backup/patch workflows using tools like ServiceNow, BMC Remedy and Zoho Desk. I focus on reliable, secure operations, root-cause analysis, and collaboration with cross-functional teams to improve system stability and support quality.
Experience
Work history, roles, and key accomplishments
Windows System Engineer
Lakshya Digital Pvt Ltd
Aug 2025 - Present (7 months)
Perform L2 Windows Server administration including OS installs (2016/2019/2022), AD/GPO management, WSUS patching and incident resolution to maintain 24x7 data center reliability and SLA compliance.
Windows System Engineer
Crown Solution India Pvt Ltd
May 2025 - Jul 2025 (2 months)
Provided short-term L2 Windows Server support on the TCS-LSEG project, handling server troubleshooting, AD tasks, VPN configuration and ticket-based incident resolution.
Windows System Engineer
Nia IT Solutions Opc Pvt Ltd
Oct 2023 - Apr 2025 (1 year 6 months)
Delivered L2 Windows server and infrastructure support for client DTDC, including AD administration, disk/cluster tasks, WSUS patching, memory dump analysis and SLA-driven incident management.
End User Support Engineer
Team Computers Pvt Ltd
Jul 2022 - Oct 2023 (1 year 3 months)
Provided L2 end-user support for DTDC project, handling O365 mail support, Windows desktop troubleshooting, imaging, VPN setup and SLA-driven ticket resolution across head office and warehouses.
Desktop Support Engineer
DTDC Express Pvt Ltd
Sep 2018 - Aug 2020 (1 year 11 months)
Provided L1 desktop support including OS installs (Windows 7/8/10), printer and network troubleshooting, antivirus deployment and routine backup tasks to maintain user productivity.
Trainee Hardware & Desktop Support
Aforeserve Pvt Ltd
Jan 2016 - Jul 2018 (2 years 6 months)
Performed PC assembly/disassembly, basic LAN and internet troubleshooting, domain user creation and first-line hardware support during trainee tenure.
Faculty - Computer Education
Ice Computer Institute
Aug 2010 - Dec 2015 (5 years 4 months)
Delivered computer education courses and practical instruction from 2010–2015, teaching foundational IT and hardware concepts to students.
Education
Degrees, certifications, and relevant coursework
Sambalpur University
Postgraduate Diploma, Computer Applications
Postgraduate Diploma in Computer Applications completed in 2007 from Sambalpur University, Odisha.
Sambalpur University
Bachelor's Degree
Completed a Bachelor's degree from Sambalpur University in 2005.
Zoom Technologies, Hyderabad
Professional Certification / Training, IT Training
Completed training courses including Hardware Basics, MCITP, MCSA, and Red Hat Enterprise Linux at Zoom Technologies, Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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