Mukirai Ken

• Keep the network running reliably and troubleshoot connectivity, internet and device issues for staff and customers.
• Implemented a WAN solution that improved connectivity across supported operations; integrated CCTV with the network for better monitoring.
• Manage user accounts, permissions and security controls, and maintain accurate configuration records and technical reports.
• Recognise

• Upgraded infrastructure to meet higher bandwidth demand and kept the network available and reliable.
• Introduced a security framework that reduced identified network risks.
• Administered users and devices, kept documentation and reports up to date, and communicated technical updates across teams.
• Commended for prompt, effective support.

• Supported radio and TV staff, resolving software and hardware issues quickly, including during live broadcasts.
• Helped roll out Symantec antivirus across the organisation; installed and maintained computers, printers, servers and PABX telephone extensions.
• Trained users on the sales-order processing system and helped set up new departments, including HR systems and equipment.

• Entered and updated departmental data; set up computers and printers; supported IP addressing and WAN maintenance across county departments.