Melchizedek Saula
@melchizedeksaula
Dedicated ICT Officer with expertise in network and systems administration.
KenyaWhat I'm looking for
I am a dedicated ICT Officer with over three years of experience in network administration, systems administration, and technical support. My proficiency in a wide range of ICT technologies has allowed me to enhance system efficiency and implement robust cybersecurity measures. I thrive in dynamic environments where innovation and growth are valued, and I am committed to continuous learning and integrity in my work.
Throughout my career, I have successfully managed various IT projects, including the development of an internal auction platform that improved asset disposal efficiency and accountability. My experience includes configuring and deploying VoIP systems, implementing IT service desk platforms, and conducting training sessions to enhance digital skills among staff. I am passionate about leveraging technology to solve problems and improve organizational performance.
Experience
Work history, roles, and key accomplishments
ICT Support Analyst
Username Properties Limited
Feb 2025 - Present (6 months)
Troubleshoot hardware, software, and network issues. Respond to support tickets, emails, or calls. Provide remote or in-person assistance to users.
ICT Officer
Africa Merchant Assurance Company Limited
Jan 2022 - Jan 2025 (3 years)
Installed, configured, and maintained hardware and software components of ICT infrastructure, including servers, networks, and peripherals. Implemented computer security measures and guidelines to safeguard information against malicious or unauthorized access, modification, destruction, and virus attacks. Monitored system and network performance and troubleshoot issues, ensuring timely resolutions
ICT Attaché
Nandi County Assembly
Jan 2021 - Mar 2021 (2 months)
Assisted in the installation, configuration, and maintenance of computer systems, networks, and peripherals. Provided technical support to end-users, troubleshooting issues in a timely manner. Supported network infrastructure setup, including routers, switches, and wireless access points.
Education
Degrees, certifications, and relevant coursework
Murang'a University of Technology
Bachelor of Science, Information Technology
2017 - 2021
Grade: Second Class Honors Upper Division
Studied Information Technology, focusing on various aspects of ICT. Achieved Second Class Honors Upper Division.
Samoei Boys Secondary School
Kenya Certificate of Secondary Education, General Studies
2013 - 2016
Grade: B-
Completed secondary education, earning a B- grade. Developed foundational knowledge across various subjects.
Roseve Educational Centre
Kenya Certificate of Primary Education, General Studies
2004 - 2012
Completed primary education at Roseve Educational Centre. Gained fundamental academic skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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