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Muinat Balogun

@muinatbalogun

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Customer support and administrative professional focused on CRM-driven complaint resolution and repayment recovery.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can use CRM systems to resolve complaints quickly, support customers through phone/email/live chat, and help drive measurable recovery and customer satisfaction targets in a fast-paced team.

I’m a customer service and administrative professional experienced in customer support, customer engagement, complaint resolution, and account recovery operations. I manage high-volume customer enquiries across phone, email, and live chat channels while keeping accurate CRM records and meeting response standards.

In my current role as a Contact Centre Agent, I handle 150+ customer account follow-ups and repayment recovery processes daily, negotiate repayment arrangements, and consistently meet recovery and customer service targets of over 25m monthly. I also bring experience from Airtel Nigeria Limited, NHIS, and administrative coordination as a Teacher—always focused on problem solving, documentation, and service quality.

Experience

Work history, roles, and key accomplishments

Computer Data Entry Operator

Leknet Computer Institute

Mar 2015 - Sep 2015 (6 months)

Entered and maintained accurate digital records and databases, performing data validation to ensure information accuracy. Supported office workflow and administrative operations, assisting staff with documentation and record management tasks.

Data Entry Database Management Data Validation Record Management Documentation Administrative Support Microsoft Office Suite Google Workspace