Hashim Rehman
@hashimrehman
I support fintech customers across trading, KYC, disputes, and quality operations.
PakistanWhat I'm looking for
I've supported fintech customers at Revolut through Mindbridge, handling chat inquiries across Wealth & Trading, stocks, crypto, and app functionality.
I moved into KYC support to help customers resolve verification issues and review supporting information and documents. I later monitored agent chats against quality standards and KPIs, identifying gaps and preparing performance reports.
My earlier customer operations work at Foodpanda and Daraz included dispute resolution, supplier and rider coordination, e-commerce support, and day-to-day supply-chain activities.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Revolut (Mindbridge)
Sep 2023 - Aug 2025 (1 year 11 months)
Provided chat support in Wealth & Trading, assisting customers with stocks, crypto, and trading-related issues. Moved to KYC support and later to Quality, monitoring agent chats against quality standards and KPIs.
Customer Support Representative
Foodpanda (Mindbridge)
May 2022 - Dec 2022 (7 months)
Handled customer disputes and platform inquiries through chat and calls. Worked within the Dispute Department, resolving cases and coordinating with relevant parties.
Customer Services / E-commerce Operations
Daraz
Jan 2020 - Dec 2021 (1 year 11 months)
Provided customer service and administrative support for e-commerce operations. Handled customer questions and assisted with inventory, supplier relations, sales, marketing, and advertising activities.
Education
Degrees, certifications, and relevant coursework
Punjab Group of Colleges
F.Sc., Pre-Engineering
2016 - 2018
Grade: 80% (B Grade)
Completed F.Sc. Pre-Engineering with 80% (B Grade).
MD High School
High School Diploma, Computer Sciences
2014 - 2016
Grade: 94% (A+)
Completed Computer Sciences with 94% (A+).
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
Interested in hiring Hashim?
You can contact Hashim and 90k+ other talented remote workers on Himalayas.
Message HashimGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
