Open to opportunities

Muhammad Saboor

@muhammadsaboor

Message

Dedicated Customer Service Representative focused on ultimate customer satisfaction.

Pakistan

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Representative with a strong commitment to providing quality care and ensuring ultimate customer satisfaction. My experience includes attracting potential customers, maintaining customer records, and resolving product issues effectively. I pride myself on my excellent communication skills and my ability to build strong relationships with clients, which allows me to identify their needs and deliver effective solutions.

In my previous role as a Data Analyst and Content Curator at xiQ Corporation, I created best-practice reports based on data mining, analysis, and visualization. I worked closely with managers and users to gather requirements and provide status updates, further enhancing my ability to understand and meet customer needs. My internship as a Reservation Agent at Nishat Hotel allowed me to hone my skills in providing exceptional call experiences and maximizing sales through upselling.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Systems Limited

Sep 2024 - Present (11 months)

Attracted potential customers by answering product questions and suggesting information about other products. Resolved product problems by clarifying complaints, determining causes, and explaining solutions to ensure customer satisfaction.

Customer Service Product Knowledge Account Management Problem Solving Data Entry Communication Customer Relationship Management

Data Analyst/Content Curator

xiQ Corporation

Dec 2023 - Sep 2024 (9 months)

Created best-practice reports based on data mining, analysis, and visualization. Collaborated with managers and users to gather requirements, provide status updates, and build relationships.

Data Mining Data Analysis Data Visualization Requirements Gathering Reporting Relationship Building

Reservation Agent

Nishat Hotel

Jul 2023 - Aug 2023 (1 month)

Provided an exceptional call experience to guests by being informed, efficient, and intuitive during the call process. Maximized sales, occupancy, and room rates by upselling all aspects of the hotel.

Customer Service Sales Upselling Hotel Operations Communication

Education

Degrees, certifications, and relevant coursework

The Trust School

Matriculation, General Studies

Completed primary and secondary education in the U.A.E., followed by matriculation at The Trust School. This foundational education provided a strong base for further academic pursuits.

GC University

Intermediate Education, General Studies

Undertook intermediate education at GC University. This period of study focused on advanced subjects, preparing for higher education and developing critical thinking skills.