Open to opportunities

Saba Abid

@sabaabid1

Message

I resolve guest and customer queries across hospitality, call center, and administrative support.

Pakistan

Message

What I'm looking for

I'm seeking a Guest Experience Specialist, Hospitality Support Specialist, Airbnb Virtual Assistant, or Customer Service Representative role where I can resolve customer queries, manage guest support, and maintain accurate records.

I've handled customer complaints, escalations, routine visitor queries, and high-volume calls at Telenor Pakistan and KFC Call Center Cupola Group, while maintaining accurate customer data and call records.

With a Higher National Diploma in Hospitality Management, I bring guest experience coordination, front-desk support, mail management, and bilingual English and Urdu communication. I've improved customer satisfaction through complaint resolution, managed 100 calls daily with 95% data-entry accuracy, and completed GSM operations training covering SIM activations, conversions, and GPRS/MMS configuration.

Experience

Work history, roles, and key accomplishments

Customer Relation Executive

Telenor Pakistan (Pvt) Ltd

Feb 2005 - Dec 2006 (1 year 10 months)

Provided information and handled routine queries from visitors and customers. Managed incoming and outgoing mail and faxes, ensuring correct and timely distribution.

Customer Service Complaint Resolution Data Entry SIM Activation GPRS MMS Configuration

Education

Degrees, certifications, and relevant coursework

Govt. Polytechnic Institute for Women, Lahore

Diploma, Commerce

2001 - 2002

Grade: Pass

Completed a Diploma in Commerce with a pass grade, covering economics, accounting, and shorthand.

Govt. Polytechnic Institute for Women, Lahore

Diploma, Office Management

Grade: B

Earned a Diploma in Office Management with a grade B, focusing on telecommunication, business math, and office simulation.

University of Lahore

Higher National Diploma, Hospitality Management

Grade: Merit

Completed a Higher National Diploma in Hospitality Management with a merit grade, covering key modules in customer experience, leadership, and food and beverage operations.