Customer service professional with 7+ years in retail and hospitality, seeking remote customer support or sales support roles.
Looking for a job
Muhammad Omar
@muhammadomar
Customer service and sales professional with 7+ years of experience in retail and hospitality across Pakistan and Oman.
OmanWhat I'm looking for
At Stylish, I drive branch sales growth through targeted promotions and proactive customer engagement. I also train and supervise staff to improve productivity and service consistency.
At Cougar, I increased store sales by 18% through promotions and customer engagement strategies. I reduced repeat complaints by 40% and trained new staff, improving team productivity by 30%.
At Charcoal, I led a team of six staff and improved individual sales performance by 18%. I resolved 95% of customer complaints within 24 hours and reduced call-backs by 30%.
My experience also includes café floor operations at Frozen Beans Café, Al Khayal Al Arabi Trading, and retail sales at Li-Ning and Almas. I’m seeking a Canadian employer in retail, food service, hospitality, or customer service who can support relocation under employer-sponsored work authorization.
Experience
Work history, roles, and key accomplishments
ST
Current
Assistant Branch Manager
Stylish
Sep 2025 - Present (1 year 1 month)
Drove branch sales growth through targeted promotions and proactive customer engagement. Trained and supervised branch staff, improving team productivity and service consistency.
FT
Waiter (Floor Operations Support)
Frozen Beans Café, Al Khayal Al Arabi Trading
Jun 2025 - Aug 2025 (2 months)
Delivered high-quality customer service in a fast-paced café environment. Supported floor supervision during busy hours and handled POS transactions and daily cash operations accurately.
CO
Assistant Store Manager
Cougar
May 2024 - Feb 2025 (9 months)
Increased store sales by 18% through product promotions and customer engagement strategies. Reduced repeat customer complaints by 40% and trained new staff, improving team productivity by 30%.
CH
Assistant Store Manager
Charcoal
Jan 2019 - May 2022 (3 years 4 months)
Led a team of 6 staff, improving individual sales performance by 18%. Resolved 95% of customer complaints within 24 hours and reduced call-backs by 30%.
LI
Senior Sales Advisor
Li-Ning
Jan 2018 - Dec 2018 (11 months)
Delivered personalized service leading to a 15% sales increase. Maintained 99% product knowledge accuracy and improved customer satisfaction by 32% in 6 months.
AL
Assistant Branch Manager
Almas
Mar 2015 - Dec 2017 (2 years 9 months)
Increased store sales 18% year-over-year. Maintained customer satisfaction above 95% and reduced customer inquiry response time by 40%.
Education
Degrees, certifications, and relevant coursework
EC
Emerson College
Higher Secondary School Certificate, General Studies
Completed Higher Secondary School Certificate at Emerson College, Abbottabad, Pakistan.
IS
Institute of Retail Studies
Retail Management Certificate, Retail Management
Earned a Retail Management Certificate from the Institute of Retail Studies.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
OmanAuthorized to work in
Salary expectations
51k+ USD
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