love foreverLF
Open to opportunities

love forever

@loveforever

Customer service representative with strong analytical and communication skills.

Oman
Message

What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a dedicated customer service representative with a strong background in economics and social sciences. My education at The University of Manchester has equipped me with analytical skills and a deep understanding of business economics, which I apply in my current role at GIG. I excel at responding to customer inquiries and ensuring they receive the support they need, particularly in life loan insurance.

Throughout my career, I have gained valuable experience in various customer service roles, including positions at HMC and Turkish Market. My ability to handle customer complaints, provide solutions, and maintain a positive attitude has consistently resulted in high customer satisfaction. I am also passionate about research and have conducted studies on investment opportunities in Oman, showcasing my ability to analyze data and provide actionable insights.

Experience

Work history, roles, and key accomplishments

GG
Current

Call Centre Representative

Gulf Insurance Group

Feb 2024 - Present (1 year 5 months)

Currently working as a Call Centre Representative, responding to inbound calls and directing customers to the appropriate insurance departments. Focused on assisting customers with life loan insurance applications and cancellations, while providing necessary support for various inquiries.

TM

Customer Service Representative

Turkish Market

Sep 2023 - Dec 2023 (3 months)

Worked as a Customer Service Representative, addressing customer issues related to furniture. Responsibilities included answering calls, issuing delivery schedules, managing product faults, and collecting customer feedback.

HM

Customer Service - Call Center

HMC

May 2023 - Sep 2023 (4 months)

Provided customer service in a call center environment, assisting patients with appointment scheduling and inquiries about healthcare facilities. Focused on delivering calm support during emergencies.

GA

Public Relations and Social Media Marketing Trainee

GABI

Apr 2022 - Jun 2022 (2 months)

Participated in a traineeship focusing on marketing and public relations. Engaged in team projects and attended seminars to enhance marketing skills.

OC

Economics Research and Studies Trainee

OCCI

Aug 2020 - Jan 2022 (1 year 5 months)

Conducted research on business activities and investment opportunities in Oman. Provided consultancy for investors and conducted surveys to gather feedback from the private sector.

TM

Welcome Heroes Role

The University of Manchester

Sep 2018 - Sep 2018 (0 months)

Assisted new students in acclimating to The University of Manchester by providing guidance and information about the campus and city.

CU

Home Fundraiser

Cancer Research UK

Dec 2017 - Jan 2018 (1 month)

Volunteered as a Home Fundraiser, encouraging donations and conducting research to support cancer awareness initiatives. Successfully increased sign-ups during fundraising efforts.

Education

Degrees, certifications, and relevant coursework

The University of Manchester logoTM

The University of Manchester

Bachelor of Arts (Hons), Economics and Social Science

2015 - 2018

Focused on Business Economics, Economics of natural resources, Behavioral Economics, and Anthropology. Ranked as top 5 projects in micro-economics with 88%. Achieved an overall 95% in an observation project in Anthropology.

University of Warwick logoUW

University of Warwick

Foundation program, Mathematics and Economics

2014 - 2015

Focused on Economics, Finance, Mathematics, Statistics and decision making. Achieved an overall distinction in Economics and Finance. Carried out a project in Sustainable developments in Oman.

Tech stack

Software and tools used professionally

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love forever - Call Centre Representative - Gulf Insurance Group | Himalayas