Swarupam Bhadra
@swarupambhadra
Modern Workplace Manager specializing in Microsoft 365 governance, service optimization, and secure user-centered delivery.
AustraliaWhat I'm looking for
I’m a Modern Workplace Manager with over 13 years of experience leading service optimisation, governance, and continuous improvement across large, complex enterprise environments. I translate stakeholder needs into prioritised, deliverable outcomes across M365 collaboration services, endpoint management, and digital workplace platforms.
Across my roles, I’ve applied service management, demand shaping, and governance practices to maintain reliable, secure, and user-centred services. I lead end-to-end service delivery and platform governance, coordinate cross-functional improvements with technical teams and vendors, and apply disciplined problem management to reduce recurring issues.
I bring hands-on depth across the Microsoft 365 stack—Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, Power Platform, and Copilot readiness—backed by strong security governance such as conditional access and DLP. I’m also known for building automation and low-code solutions, improving reporting and service maturity, and strengthening documentation and knowledge to support consistent delivery.
Experience
Work history, roles, and key accomplishments
Owned Microsoft 365 workplace service optimisation and governance for warehouse and corporate operations, ensuring reliable, secure, user-centred delivery. Led M365 demand intake and triage, applied governance and access controls, and identified Power Platform automation opportunities.
Led end-to-end service delivery and Microsoft 365 platform governance for a national 7,000-user environment. Reduced incident volume by ~31% through problem management and implemented automated Power BI reporting to improve evidence-based prioritisation.
Led enterprise Microsoft Intune and Autopilot cloud transformation and designed the service framework for a regulated financial services environment. Built the target operating model (service catalogue, SLA framework, configuration management and operational governance) aligned to GDPR and Solvency II, achieving zero SLA breaches in the first 30 days post go-live.
Managed Microsoft 365 security operations across a distributed retail estate using Microsoft Sentinel and the Microsoft security stack. Identified and managed security and compliance risks, coordinating vendor escalations to resolve issues and implement improvements aligned to contractual commitments.
Owned Microsoft 365 end-to-end service delivery for 7,000 users, leading a team of 12 and driving continuous improvement. Led the Exchange Online, Teams and SharePoint Online transformation from legacy platforms and introduced self-service and a walk-in Tech Bar, reducing service desk volume by ~35%.
Led Microsoft 365 deployment across identity, mail, collaboration and endpoint services for a national environment with change discipline to protect stability during migration. Standardised endpoint management using SCCM and Intune, implemented PowerShell/SCCM task-sequence automation for compliance and deployment, and developed stakeholder relationships to support service growth.
Delivered IT operations and service desk support across a multi-site retail technology environment. Built foundational service management discipline through support for retail IT operations.
Education
Degrees, certifications, and relevant coursework
Bachelor of Engineering (institution not specified)
Bachelor of Engineering, Information Technology
Bachelor of Engineering in Information Technology (institution not specified).
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
Skills
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